FI showroom red and grey logo
MenuMENU
SearchSEARCH

UnitedAuto Group Settles Suit About Reserves

BlOOMFIELD HILLS, Mich. -- UnitedAuto Group reportedly settled a class action alleging that five of its dealerships excessively marked up interest rates without disclosure. One of the dealerships is Covington Pike Toyota, whose practices were targeted by the recent "60 Minutes" exposé on dealer reserves.

by Staff
May 10, 2004
2 min to read


BlOOMFIELD HILLS, Mich. -- UnitedAuto Group reportedly settled a class action alleging that five of its dealerships excessively marked up interest rates without disclosure. One of the dealerships is Covington Pike Toyota, whose practices were targeted by the recent "60 Minutes" exposé on dealer reserves.


UnitedAuto didn't admit guilt. It promised to disclose to consumers that loan interest rates are negotiable and that the dealer may be compensated for arranging financing, reported Automotive News. The National Automobile Dealers Association and American Financial Services Association have encouraged all dealers to provide this voluntary disclosure.

Ad Loading...


UnitedAuto also promised to give $500 discounts on a future purchase to customers who visited these dealerships between 1998 and 2004. Customers can sell or give away these discounts if they don't want to use them. If the markup a plaintiff paid was more than $500, he or she can apply to the court for the difference in cash.


"We always felt and continue to feel that we had strong defenses to the allegations in the case," said Rob Kurnick, attorney for UnitedAuto. "We believe that resolving the case on the terms we settled for made good business sense." The settlement could cost UnitedAuto as much as $28 million, according to Automotive News.


"Dealers have a duty to tell the customer if they are paying for something, what it is they are paying for, and how much is being charged," said Jim Andrews, attorney for plaintiffs. The attorneys in the class action will receive $1.65 million in legal fees as a result of the settlement.


Andrews said he plans to target other dealership chains and force them to disclose their actual F&I profit.

Topics:F&I

More F&I

Photo of a three-seat vehicle back seat
F&Iby Hannah MitchellMay 22, 2026

F&I Reaches for the Sky

The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.

Read More →
Cover image for a BOK Financial report titled “Timing the market: How avoiding volatility entirely can hurt long-term reinsurance program performance.” The image shows several road construction barricades with flashing amber warning lights lined up in a nighttime work zone. Beneath the image, red text explains that avoiding volatility can mean falling behind inflation and missing market rebounds that drive long-term surplus growth. The BOK Financial logo appears at the bottom right.
SponsoredMay 8, 2026

Timing the Market Can Hurt Long-Term Program Performance

For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.

Read More →
Ryan Ruff, The 90/10 Rule, Automotive Training Academy, Sales Series
F&IMay 6, 2026

The 90/10 Rule

In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.

Read More →
Ad Loading...
Photo of essential oil diffuser on desk next to laptop
F&IMay 4, 2026

Your Office Is Talking

What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.

Read More →
"Effective training ensures the customer’s needs remain at the heart of everything we do. When that is the focus, both sales and profits naturally improve." by Rick McCormick with F&I and Showroom logo and picture of Rick McCormick
F&IMay 1, 2026

F&I Training Fundamentals

How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.

Read More →
Photo of car tire and the tread mark it left in snow
F&Iby Hannah MitchellApril 29, 2026

Not Just Any Tire Will Do

More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.

Read More →
Ad Loading...
Photo of robot holding a laptop
F&Iby Hannah MitchellApril 27, 2026

How AI Will Drive the Next Wave of Innovation in Finance & Insurance

It’s time to take the next digital step to free F&I managers to handle the most challenging aspects of customer meetings.

Read More →
Photo of notepad and pen next to computer keyboard on desktop
F&IApril 13, 2026

Control in Sales Is an Illusion

Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.

Read More →
Photo of external keyboard on office deak next to window
F&IApril 7, 2026

The Limited Warranty Game

Bringing it in-house benefits the dealership and its customers.

Read More →
Ad Loading...
Woman in casual clothing sitting at a desk
F&Iby Rick McCormickMarch 31, 2026

Curb The Confusion

Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.

Read More →