Va. Court: Yelp Can Maintain All Negative Reviews, Regardless of Defamation
A Virginia court sided with Yelp and consumer review sites last week when it decided to reverse an injunction against a woman who posted negative reviews about her home contractor on Yelp and Angie’s List, another consumer review site.
RICHMOND, Va. — In August 2012, a Virginia woman’s posted unfavorable reviews of a local contractor, and he sued for defamation. Though he was originally granted a preliminary injunction, a Virginia court recently removed that order because the prior judgment was found to be unwarranted — since the reviews were censored before the site determined that her claims were false or libelous, according to court filings with the Virginia Supreme Court.
The woman, Jane Perez, posted several complaints on Yelp and angieslist.com, another review site, that Christopher Dietz invoiced for work not performed, lacked a Virginia contractor’s license and BBB-accreditation, among other charges. While the judge previously ordered that the content be removed, on Dec. 28, 2012, that ruling was reversed because “the preliminary injunction was not justified.”
Paul Alan Levy, an attorney for Public Citizen, told allthingsd.com about the decision. “It shouldn’t be easy to take down speech that you don’t like,” he said. “You can’t get injunction against defamation. If it’s really defamation, you get damages.”
Yelp also told allthingsd.com in a statement: “Consumer freedom of speech provides an important public service, protected by law. Yelp provides a valuable contribution to this dialogue by providing a two-way platform for consumers to share their experiences and for businesses to respond to their customers. Courts have consistently ruled that consumers have the right to share their truthful experiences. As a result, businesses that choose to sue their customers to silence them rather than address their comments, rarely prevail and often bring additional unwanted attention to the original criticism.”
More F&I

Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →