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DealerSocket has been honored with a 2018 North American Customer Service Leadership Award by Frost & Sullivan.
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Reagor Dykes Auto Group and Ford Motor Credit will begin mediation proceedings in Dallas Monday despite objections from Ford’s executives and attorneys, who have yet to approve a new proposal to resolve a $112 million floorplan financing dispute.
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F&I Administration Solutions has merged with StoneEagle to form StoneEagle F&I.
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Chinese automaker Zotye announced has appointed Jan Thompson and Susan Bland Norton to VP positions on its Southern California marketing team.
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A new infographic from Zendesk illustrates the benefits an upgraded customer communications strategy delivers to the front desk and BDC, sales, showroom, and service.
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The only Tesla dealership in Cleveland and one of two Tesla service centers in Ohio has been listed for sale by B+E.
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Ricart Automotive announced the acquisition of all three of A.D. Farrow Co.’s Columbus, Ohio-area Harley-Davidson franchises.
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Brian Reed will depart F&I Express, the company he co-founded in 2008, four months following its acquisition by Cox Automotive.
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Emerging service issues darken J.D. Power’s otherwise upbeat 2016-MY vehicle reliability report, which finds an industrywide improvement of 4% and mass-market vehicles outperforming highlines for the first time.
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Live Marketing announced a deployment of ID Max, Infutor’s real-time, data-driven consumer identity solution.
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