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A new infographic from Zendesk illustrates the benefits an upgraded customer communications strategy delivers to the front desk and BDC, sales, showroom, and service.
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The only Tesla dealership in Cleveland and one of two Tesla service centers in Ohio has been listed for sale by B+E.
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Ricart Automotive announced the acquisition of all three of A.D. Farrow Co.’s Columbus, Ohio-area Harley-Davidson franchises.
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Brian Reed will depart F&I Express, the company he co-founded in 2008, four months following its acquisition by Cox Automotive.
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Emerging service issues darken J.D. Power’s otherwise upbeat 2016-MY vehicle reliability report, which finds an industrywide improvement of 4% and mass-market vehicles outperforming highlines for the first time.
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Live Marketing announced a deployment of ID Max, Infutor’s real-time, data-driven consumer identity solution.
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Nissan made the Sentra America’s most affordable lease vehicle in January and lowered the average cost to lease a new Altima by 20%.
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Alan Heaton has been promoted to vice president of sales as part of an expansion of Auto/Mate Dealership Systems’ sales and marketing teams.
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F&I veteran Tony Troussov has launched Mezen Dealer Services, a Minneapolis-based performance improvement company.
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Betson Enterprises has released ‘Arcades Draw Customers and Make Money,’ a new report charting the emerging trend of in-dealership arcades and game rooms.
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