Manheim Adds Dealer Concierge Service
Manheim Express Concierge was designed to deploy digital wholesaling specialists in dealerships nationwide, offering hands-on instruction, options, and advice.

Manheim Express Specialist Chenita Willis works onsite with Stanley Freeman, used car manager for Georgia’s Ed Voyles Automotive Group.
Photo courtesy Manheim
ATLANTA — Manheim has completed the launch of Manheim Express Concierge, a new service designed to provide dealers with a dedicated expert to help them sell vehicles through the digital wholesale marketplace.
Dealers across the U.S. can now have a Manheim Express specialist visit their dealership to capture inventory they want to wholesale. Using Manheim’s mobile app, the specialist will record key details, including VINs, extensive vehicle condition and 360-degree photos. The specialist will then work with the dealer to finalize listings with additional disclosures or announcements and provide recommendations on pricing and channel options. The service requires no upfront cost by dealers, all according to the announcement.
“We know the digital marketplace can offer tremendous benefits for dealers to more efficiently run their businesses, but we also know dealers are already strapped for time,” said Derek Hansen, vice president of Offsite Solutions at Manheim. “Our specialists literally meet dealers where they are and offer expert assistance on dealers’ overall wholesale strategies, from listings to financing and, when needed, transportation. It’s all part of the full-service consultation our experts are uniquely equipped to provide our clients.”
In addition to the new Concierge service, Manheim launched a Seller Desktop experience, designed to help dealers make faster, smarter decisions about their inventory. The launches are part of the $100 million Manheim plans to invest in its digital marketplace this year.
“Manheim continues to invest in new ways that make it as easy as possible for dealers tap into the wholesale digital marketplace to cut costs, save time and focus on growing their business,” Hansen added.
Originally posted on Auto Dealer Today
More Digital

Zurich Launches Advisor IQ for F&I Manager Coaching
The new platform uses real transaction data and artificial intelligence-driven insights to help car dealerships improve consistency and performance.
Read More →
F&I in the Digital Age
Digital retailing has not made the F&I manager obsolete. If anything, it has revealed how valuable the role can become when technology is used correctly.
Read More →
Need for Speed: EV Apps Lack Consistency
Fifty-five percent of surveyed EV owners said their mobile applications had a major or moderate impact on their purchasing decisions, but connectivity issues remain a problem.
Read More →
Four Keys to Your Digital Trail Defense
Federal regulators are cracking down on hidden fees. This protective measure could mean the difference between winning and losing a lawsuit or surviving a duel with the Dark Side.
Read More →
Hyundai Hosts Tech Talent Forum
Technology leaders from Hyundai Motor Group will have open discussions at the inaugural HMG Tech Talent Forum on topics ranging from autonomous driving to 'smart' manufacturing.
Read More →
Dealers Seek Actionable AI
Dealers are facing growing frustrations with current generic artificial intelligence tools, according to a survey by Lotlinx, which found they want a solution that understands their inventories.
Read More →
Reahard & Associates Forges New Integration
The firm's F&I Insight tie-up with The Impact Group’s ImpactMenu platform is designed to enhance finance-and-insurance transaction recording for auto dealerships.
Read More →
Registration Open for Reynolds Amplify Retail Summit
Advancements with Reynolds' AI Agent, Rey, will take center stage this August at the Park Hyatt Aviara in Carlsbad, Calif., near San Diego.
Read More →
Automotive Training Academy by Assurant Grows Offering
A new Atlanta location on Reynolds and Reynolds' docuPAD e-contracting system is designed to broaden access for auto professionals.
Read More →
Assurant Debuts Virtual Solution for Dealers' Staffing Challenges
Company says on-demand access to F&I specialists is shown to boost dealership efficiency and profitability.
Read More →