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Kathy Calderini has been selected as the new vice president of marketing and sales for Preferred Warranties Inc. She brings more than 20 year of sales and marketing experience to her new role.
Read More →Laird Popkin has been appointed to the newly created role of chief technology officer and senior vice president. He will be responsible for all product development and IT operations.
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Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.
Read More →First introduced in February, the bill would increase disclosures, improve safety and provide additional cost protections for consumers who purchase or own used recalled vehicles, according to the California New Car Dealers Association.
Read More →The CFPB is finalizing a policy that would allow consumers to publicly share their stories when they submit complaints to the bureau. The regulator is also seeking public comment on ways to highlight positive consumer experiences.
Read More →The FBI is offering $20,000 for the arrest of a New Jersey dealer who has reportedly fled the country after more than 75 people filed complaints against him.
Read More →According to S&P and Experian, consumer credit defaults continue to rise, with the bank card default rate leading the way. The auto loan default rate also increased.
Read More →The Pennsylvania Superior Court has dismissed a lawsuit against a Porsche dealership that claimed the business violated consumer protection and unfair trade practice laws after it refused to reimburse a customer.
Read More →The electric car maker will now be able to open up to four direct-sale stores and at least one service center in the state.
Read More →CFPB Director Richard Cordray fielded questions about dealer compliance programs and a recent study calling out the bureau’s methods for determining discrimination during a semi-annual report to Congress earlier this month.
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