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We are all going somewhere and using a mindset GPS will assure we get to the destination we are all looking for — increased customer satisfaction, income, and profits.
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Personalizing the buying experience for consumers can shift the transaction from a negative to a positive one in their mind.
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Hsiang has extensive leadership and management experience within the finance, banking, and automotive industry.
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Returns reach more than $50 million for 2020.
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Kansanback’s record of achievement and reputation within the company make him the ideal fit for the new role.
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No matter what product you sell or whether it is in person or over the phone, the first impression will have a great effect on your ability to help the customer make good decisions.
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What do we do when a boss or co-worker gives us a deal that would make us participate in a bad act? Our choices define us, so we need to have the courage to do the right thing.
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Vehicle insurance is now an automated part of the Darwin F&I process.
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In today’s dealership environment, strong data is the play. But keep in mind, it’s not just technology, it’s about the dealership experience.
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The most frequent and damaging mistake that I encounter at dealerships is requiring people to learn in the wrong sequence. There is a better way to becoming a true professional — a simple four-step sequence of development that we can all follow.
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