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F&I Matters

Veteran F&I and compliance director Lori Church has the insights and advice you need to face any challenge and maximize your production.

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Lessons from Dumbledore

What do we do when a boss or co-worker gives us a deal that would make us participate in a bad...

What do we do when a boss or co-worker gives us a deal that would make us participate in a bad act? Our choices define us, so we need to have the courage to do the right thing.

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Bread and Butter

The key to baking bread is to know the time required, and the key to making a deal is to...

The key to baking bread is to know the time required, and the key to making a deal is to understand the customer’s needs. To make great bread or great sales, we just need to be patient and follow the process.

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There Is No Try

It’s easy to list goals or resolutions, but it’s another thing to make a plan to achieve them....

It’s easy to list goals or resolutions, but it’s another thing to make a plan to achieve them. The only way to raise your PVR consistently is to have a plan and stick to it.

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Can You Spare Any Change?

A lot of people talk about “disruptors” in the industry, and they argue either side of our...

A lot of people talk about “disruptors” in the industry, and they argue either side of our industry needing to change or to continue the way it is. We need to move away from our old-school ways and adapt to today’s technology, and we need to change our negative thinking.

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Do You Hear What I Hear?

Most people interpret communication to be the sending of information and forget it’s actually...

Most people interpret communication to be the sending of information and forget it’s actually the exchange of information. We might have the best menu pitch ever, but it won’t do any good if we don’t listen to our customers.

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DO OVER!

I suggest those of us in the car business — and maybe others too — should occasionally shout...

I suggest those of us in the car business — and maybe others too — should occasionally shout “do-over” as though we were kids again.

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Social Security Verification

The social security number is the most critical component for finance and lease deals and we...

The social security number is the most critical component for finance and lease deals and we often need to make a copy of a document for our deal jacket. Be sure to know which version you should see, and double-check the security measures.

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Do It Anyway

Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I...

Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I office will last a short time, but the benefits can last a long time. Whatever the topic and no matter how painful or how much we dread it, we probably need to do it anyway.

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Rising from the Ashes

Amidst all the chaos, believe in yourself and your talent, learn from the challenges, and stay...

Amidst all the chaos, believe in yourself and your talent, learn from the challenges, and stay positive. Just like the phoenix who rises from its ashes, we can also become better and stronger on the other side of this.