Cash Is King
Despite the lack of true cash, we should still ask for money down on every deal.
Veteran F&I and compliance director Lori Church has the insights and advice you need to face any challenge and maximize your production.
Despite the lack of true cash, we should still ask for money down on every deal.
Just like in the legal sense, consideration should mean more than money — it’s anything of value.
We’ve experienced a crazy world for over a year now, and it makes me wonder how we could measure the last 525,600 minutes from both a professional and personal perspective.
I suggest using the PB&Js as three mnemonic devices to illustrate what the F&I job is, what it isn’t, and how to handle heat.
Check your office, social media, and appearance to make certain you don’t accidentally put up a barrier.
What do we do when a boss or co-worker gives us a deal that would make us participate in a bad act? Our choices define us, so we need to have the courage to do the right thing.
The key to baking bread is to know the time required, and the key to making a deal is to understand the customer’s needs. To make great bread or great sales, we just need to be patient and follow the process.
It’s easy to list goals or resolutions, but it’s another thing to make a plan to achieve them. The only way to raise your PVR consistently is to have a plan and stick to it.
A lot of people talk about “disruptors” in the industry, and they argue either side of our industry needing to change or to continue the way it is. We need to move away from our old-school ways and adapt to today’s technology, and we need to change our negative thinking.
Most people interpret communication to be the sending of information and forget it’s actually the exchange of information. We might have the best menu pitch ever, but it won’t do any good if we don’t listen to our customers.
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