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F&I Matters

Working F&I and compliance director Lori Church has the insights and advice you need to face any challenge and maximize your production.

Blog Post

DO OVER!

I suggest those of us in the car business — and maybe others too — should occasionally shout...

I suggest those of us in the car business — and maybe others too — should occasionally shout “do-over” as though we were kids again.

Blog Post

Social Security Verification

The social security number is the most critical component for finance and lease deals and we...

The social security number is the most critical component for finance and lease deals and we often need to make a copy of a document for our deal jacket. Be sure to know which version you should see, and double-check the security measures.

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Do It Anyway

Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I...

Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I office will last a short time, but the benefits can last a long time. Whatever the topic and no matter how painful or how much we dread it, we probably need to do it anyway.

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Rising from the Ashes

Amidst all the chaos, believe in yourself and your talent, learn from the challenges, and stay...

Amidst all the chaos, believe in yourself and your talent, learn from the challenges, and stay positive. Just like the phoenix who rises from its ashes, we can also become better and stronger on the other side of this.

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Slow Down to Speed Up

We’ve all heard scary stories of identity theft and the stolen cars resulting from it. We need...

We’ve all heard scary stories of identity theft and the stolen cars resulting from it. We need to slow down to speed up and use all the tools in our arsenal to prevent identity theft.

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Tidy Bench, Tidy Mind

A clean office will create a sense of structure, and our industry is too regulated for you not...

A clean office will create a sense of structure, and our industry is too regulated for you not to stay organized. With a few organizational tips, you can go from good to great.