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The web application helps dealership employees easily snap and share customer photos via email at vehicle delivery. Officials with DealerRater said the app can increase the likelihood of customers leaving a review by 50%.
Read More →DealerRater has selected former J.D. Power executive Gary Tucker as its CEO. In his new role, Tucker will be responsible for leading the company through its next phase of growth.
Read More →The alliance will integrate DealerRater’s customer ratings and reviews of car dealerships with J.D. Power’s customer satisfaction insights via the firm’s customer experience management platform.
Read More →DealerRater is judging by a new set of criteria for next year’s Dealer of the Year Award Program.
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DealerRater has launched a new segment for dealership service departments. Officials say the new offering is in response to an increasing number of online searches for auto repair and maintenance.
Read More →DealerRater’s new Consumer Rating Index (CRI) Report recognizes auto manufacturers for top-rated customer service based on consumer reviews of dealerships. So far, Lexus and Buick dealerships score highest in customer service within their respective segments.
Read More →A new study from Maritz Research shows that consumers trust larger, more established sites like TripAdvisor and Zagat. As for auto-related sites, Edmunds cracks the research firm's Top 5 list for most trusted review site.
Read More →DealerRater’s Canadian visitors can now read and write reviews across the site using mobile devices. More than 25 percent of DealerRater’s Canadian website visits come from a mobile device.
Read More →The expanded dealer panel for DealerRater’s certified dealer partners provides a quick snapshot of the dealership’s latest reviews and ratings, as well as key employee review statistics. The reporting tool also offers new market pulse data and videos.
Read More →DealerRater and vAuto partner to integrate more than one million dealer reviews into vAuto’s AutoVisor tool. Dealers can showcase three reviews in an AutoVisor report, including a direct link to the dealer’s review page on DealerRater.com.
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