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Why should your customers buy the service contract if their vehicle is already covered? The magazine’s resident F&I pro has the answer.
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Leasing isn’t slowing down. In fact, it’s spreading to the pre-owned market. Dealership expert breaks down the keys to making leasing a viable option for showroom customers.
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F&I pro makes a case for ditching the F&I interview. He says a quick discussion with the salesperson and a look at the customer’s credit report and trade appraisal will tell you all you need to know.
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Great F&I professionals don’t jump to conclusions, and they don’t try to solve problems for customers. Instead, they solve problems with customers. F&I trainer explains how.
Read More →Although transaction times at dealerships are improving, there are still roadblocks in the process that are holding dealerships back from reliably achieving transactions times below the one- and two-hour mark, according to a survey fielded by eLend Solutions.
Read More →According to the company, the two-minute video was developed in response to recent industry studies showing that consumers would be more willing to purchase F&I protections if they are allowed to learn about them before entering the dealership.
Read More →Asbury Automotive COO David Hult called the group's F&I performance in the third quarter a "small setback" compared to previous quarters, noting that he remains hopeful for the coming quarter.
Read More →His Madness takes another swipe at tech companies looking to change the F&I experience. He says if they are so bent on improving the customer experience, fix the sales process and leave F&I alone.
Read More →The editor addresses claims that he’s anti-consumer and anti-transparent. Apparently, he’s been sitting on the digital fence a little too long.
Read More →The magazine's compliance pro believes the FTC may soon take a page out of the CFPB's playbook when it comes to regulating dealers. He explains how dealers can get prepared.
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