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F&I expert lists six moves F&I pros can make to improve the customer experience and increase production.
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‘Da Man’ uncovers the hidden motivations behind vendors who advise dealers to let their sales team handle F&I duties.
Read More →GoMoto is taking its showroom customer experience platform online. This week, the firm launched GoMoto Digital, a solution that allows car buyers to begin the purchase process online and then continue the process inside the dealership simply by providing their driver's license.
Read More →The dealership will utilize GoMoto’s HUBs, large-format kiosks and mobile software, combined with Market Scan’s application to personalize a consumer’s buying experience.
Read More →On Dec. 29, the Federal Trade Commission announced plans to conduct a qualitative survey of consumers who have purchased and financed an automobile from a dealer within the last six months. If issues are revealed, the agency said it may consider enforcement initiatives or rulemaking.
Read More →AutoAlert, a data mining and trade-cycle management platform, has acquired MotoFuze LLC, a customer experience management (CEM) platform.
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An Ohio-based general agent believes the F&I industry is ignoring a paradigm shift and a chance to deliver what consumers really want: a better experience.
Read More →VinSolutions announced new integration between its VinConnect CRM tool and GoMoto’s Digital HUB technology.
Read More →Car buyers believe that dealers make about five times more profit on the sale of a new car than they actually do, according to a new study commissioned by TrueCar.
Read More →Technology can only take the customer experience so far, Mercedes-Benz’s chief executive reminded attendees of the NADA Convention & Expo. He then revealed how a simple survey helped drive positive change for the German automaker.
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