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ArticlesFebruary 28, 2009

F&I Experts Discuss F&I Basics: The Art of the Deal

Today’s credit crisis means one thing: It’s back to basics. F&I expert lays out six principles guiding today’s reality, and discusses why sales will be critical to your dealership’s success.

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ArticlesFebruary 28, 2009

Tapping into the Automotive Accessory Market

While dealers continue to seek out new profit streams, one area of potential new business remains relatively untapped — the automotive accessory market.

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Articlesby Jan KellySeptember 1, 2005

Part 12: Review, Revise, Reimplement

Big improvements can be accomplished with relatively minor changes to procedure. Clear guidelines from management can go a long way toward increased productivity.

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Articlesby Jan KellyJuly 1, 2005

Part 11: Track Your Performance

The first step in deciding where you want to go is knowing where you've been. Forecasting is based on past production and all the factors affecting it.

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Articlesby Jan KellyMay 1, 2005

Part 10: Follow Up on Missed Sales

Just because customers decline a product or service at the time of purchase doesn't mean they won't reconsider if asked again.

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Articlesby Jan KellyFebruary 1, 2005

Part 9: Verify Funding

To maximize the dealership's cash flow, F&I staffers should track loan docs through the funding process.

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Articlesby Jan KellyNovember 1, 2004

Part 8: Secure the Funding

It's a terrible feeling when you've put great effort into a deal only to see it go splat because you can't get the customer's loan approved. Don't let this happen to you.

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Articlesby Jan KellyOctober 1, 2004

Part 7: Document the Sale

Organization and disclosure are essential when paperwork can make or break a deal.

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Articlesby Jan KellySeptember 1, 2004

Part 6: Close the Deal With a Menu

Menus don't sell products — people do. But effectively using them as a tool during the deal will ensure more sales and full disclosure.

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Articlesby Jan KellyMay 1, 2004

Part 5: Negotiate the Plan

Mastering the art of negotiation includes using the power of small numbers and making an impression with your last words.

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