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News•Staff•January 9, 2024

Car-Buying Gets Easier

Number of consumers who found the process easy rose in December, survey finds.

News•Staff•October 10, 2023

Informativ Lets Consumers Start Purchase Journey on Mobile

Credit and automotive compliance technology company offering mobile-first prequalification that it says leads to 30% higher conversion rates compared to website prequalification.

News•Staff•September 13, 2023

Ease-of-Purchase Survey Shows Deal Time Unimproved

Dealerships work to increase consumer satisfaction during the car-buying process.

Articles•David Thomas•February 15, 2023

Consumers: New Car Buys Easy, But Inventory Issues Persist

After six months of polls, issues bringing buyers down are clear.

News•Staff•February 3, 2023

Gubagoo Unveils New In-store Experience

In-person tool bridges common gaps that develop when online customers visit the store to finish the deal.

Whitepapers•May 4, 2020

Expectation vs. Experience: Dealers Are Failing Customers in the Amazon Age

With so much recent attention on digital retailing, dealers and their support community should consider the complete digital life-cycle and the natural touch-points with their customers, to truly create an Amazon-like experience.

Done Deal•Gregory Arroyo•March 3, 2016

What Will You Do?

The editor wonders if the F&I office’s days are numbered after reading some disturbing emails that arrived just as the FTC was gearing up to study the in-dealership experience.

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