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It may be human nature to back off when a customer seems to say no to a product or service. But experts say F&I managers should operate as though the answer will be the opposite.
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Instead of succumbing to it, keep your skills and knowledge sharp.
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In this video, Dwayne Wiggins explains how personalized conversations can lead to more service contract sales.
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Training veteran Rick McCormick demonstrates how to help customers have a good experience and leave your office with products for their vehicles.
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The youngest auto consumers, who dominate today’s consumer base, require a different approach.
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Make your interaction with each customer unique, like he or she is, and all will be more likely to consider available products.
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It is not important that the client understands us – it is critical that they know we understand them!
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DX product add designed to enhance F&I revenue capture and customer relationships.
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Company says call-management service transforms how car dealerships and callers connect with seamless call-to-text transition
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Study says stores tend to miss digital opportunities, suggests ways to beef up presence.
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