LAKE SUCCESS, N.Y. — DealerTrack Inc. announced several enhancements to its DealWatch compliance product that will enable dealers to electronically capture, store and manage all of a dealership's customer-related documents.
These updates include DealWatch's new external document functionality, which is now available nationwide. It allows DealWatch subscribers to scan, upload and store external deal documents, such as service contracts, buyer's orders and customer verification documents (deal "stips").
The enhancements to DealWatch also include the capability to customize privacy notices, which dealers are required to give to customers to comply with the Gramm-Leach-Bliley Act, and electronically capture customer signatures to acknowledge that they have been presented with the privacy notice. The notices are securely stored within the customer's electronic deal jacket. The privacy notice functionality will incorporate the Federal Trade Commission's current proposed model privacy notice, which dealers can customize to correspond with their information-sharing practices.
In addition, when users pull credit reports through DealerTrack, they can now automatically create and print adverse action notices pre-filled with necessary information. New DealWatch functionality enables securely storing these notices in the customer's electronic deal jacket to document the dealer's compliance with the law.
DealWatch, introduced in 2006 and fully integrated with the DealerTrack network, is a robust compliance solution that helps dealers monitor the gathering and handling of sensitive customer information, signature capture, customer identity verification and more. DealWatch encrypts customer information and stores sensitive data in a secure electronic filing cabinet, helping to avoid the liability that unsecured paperwork can pose. Customers can sign documents electronically, and auditable records of who accessed the information and when are created and stored automatically. The solution also enables dealers to monitor deal activity to ensure that every employee is following the same steps, which can help prevent mistakes and costly litigation.