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Hot Coffee

Everyone wants power and freedom, yet no one wants accountability. We won’t ever change the...

Everyone wants power and freedom, yet no one wants accountability. We won’t ever change the consumer, but if we better understand their behavior, we can better prepare ourselves for some of the pitfalls of dealing with the general public.

Video

F&I Tip of the Week: We Owe/You Owe

F&I Tip of the Week: We Owe/You Owe

‘We Owes’ help minimize your contracts in transit, but they only tell half the story. John Tabar of UDS explains how a ‘We Owe/You Owe’ conveys a sense of urgency and accountability to customers who owe you a stip, a second set of keys, or anything else that will prevent their deal from getting funded.

Video

F&I Tip of the Week: Pace Equals Profit

F&I Tip of the Week: Pace Equals Profit

Research shows that people tend to equate fast-paced speech with a lack of credibility, which isn't what we're after in the F&I office. F&I trainer John Tabar offers a few tips for uncovering and fixing a pace problem.

Article

The Why Behind

Instead of simply asking, telling, or yelling at your team to get you what you need – show them...

Instead of simply asking, telling, or yelling at your team to get you what you need – show them why it matters, and what happens when you don’t have what you need when you need it.

News

DOWC® Announces NitroShield

DOWC®, a leading provider and administrator of F&I products and services, introduces...

DOWC®, a leading provider and administrator of F&I products and services, introduces NitroShield, a complete tire and wheel protection product.