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COVID-19

Black Book: COVID-19 Markets Updates

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F&I

Article

How Big Is the Gap?

With dealers and lenders scrambling to offer payment relief to consumers in the wake of the...

With dealers and lenders scrambling to offer payment relief to consumers in the wake of the coronavirus pandemic, they need to pay attention to the effect it may have on a potential GAP claim.

Video

Is It Really a Good Car?

What I mean by that is that often times, when we present our vehicle service contract, the...

What I mean by that is that often times, when we present our vehicle service contract, the customer will give us the "It's a good car" objection. Tune into this Tip of the Week with Ritch Wheeler of American Financial's F&I University.

Video

Tip of the Week: Are You An Early Riser?

How early do you get out of your office and engage the customer? Top F&I managers know that the...

How early do you get out of your office and engage the customer? Top F&I managers know that the sooner they engage the customer, the better. Tune in to this Tip of the Week with John Tabar of UDS.

Article

Stand Tall, Stand Together

The world has changed over the last few months with COVID-19, and we’re all going to have to...

The world has changed over the last few months with COVID-19, and we’re all going to have to find our new normal. To do so, we all must stand tall and stand together.

Article

Conquering the Coronavirus

By connecting with the customer and your team, you have the opportunity to make your paycheck...

By connecting with the customer and your team, you have the opportunity to make your paycheck and the car buying experience great again.

Video

Are You a Believer

Do you believe in your products or do you just sell them? It's a fair question. Here's a another...

Do you believe in your products or do you just sell them? It's a fair question. Here's another question that will help you find out ... What products are you currently enrolled in to protect your own personal vehicle? If the answer is none, that might be an indication that you are not a true believer after all. UDS' John Tabar encourages you to believe in the products you are selling to help the customer believe in their value.