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Dwayne Hawkins Gives Back at Crown Automotive

Dwayne Hawkins is the founder and chief executive of the St. Petersburg, Fla.-based Crown...

The chairman and CEO of Crown Automotive Group has lived the American dream, created opportunities for thousands of employees, and offered countless car buyers a fair deal, all while devoting time, money, and resources to a long list of charitable causes.

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F&I Tip of the Week: Five Star Review

F&I Tip of the Week: Five Star Review

Car buyers are researching F&I products online. Will they find your dealership? Join John Tabar of UDS as he shares a simple, no-cost process that will add SEO-friendly content about your products to your website and give you new insights into the F&I customer experience.

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ADV Adds Nelson as VP and Partner

ADV Adds Nelson as VP and Partner

Twenty-year industry veteran and former NAE/NWAN executive Ryan Nelson has joined Advanced Dealer Solutions as an executive vice president and partner.

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F&I Tip of the Week: Don't Ask Them to Decide

It’s easier to make a choice than a decision, but for some reason, many F&I managers force...

It’s easier to make a choice than a decision, but for some reason, many F&I managers force customers to make big decisions throughout the transaction. John Tabar of UDS suggests offering options and letting the customer choose, rather than decide, what to do. Choose to take your career to the next level with this Tip of the Week.

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F&I Tip of the Week: Addressing 'No, Thank You'

Don’t you hate it when customers sit patiently through your F&I presentation, then simply say,...

Don’t you hate it when customers sit patiently through your F&I presentation, then simply say, ‘No, thank you’? In this Tip of the Week, American Financial’s Dwayne Wiggins explains how third-party data can help demonstrate value — and some of the sources may surprise you.

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Wolfe Joins RoadVantage as CFO

Wolfe Joins RoadVantage as CFO

RoadVantage has named Scott Wolfe as its new chief financial officer. Executives said Wolfe’s background and experience are a perfect fit for the growing company.