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Black Book: COVID-19 Market Updates

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F&I Tip of the Week: The Five Elements

Most of us will process and retain a story better than we process or retain facts, and a good...

Most of us will process and retain a story better than we process or retain facts, and a good story can make the difference between your customer identifying with the value of the benefit and saying "no thanks." UDS's John Tabar shares the five elements of a good story in this Tip of the Week.

Article

Cupcakes and Etch

Sometimes you will get a deal thrown at you that is going to be an uphill battle. Instead of...

Sometimes you will get a deal thrown at you that is going to be an uphill battle. Instead of losing motivation, look at it as two things: a challenge and a teaching opportunity.

Video

F&I Tip of the Week: Video Self-Evaluation

In this F&I Tip of the Week, John Tabar from UDS asks, "How do you stay sharp in the F&I arena?"...

In this F&I Tip of the Week, John Tabar from UDS asks, "How do you stay sharp in the F&I arena?" Constant practice is one way to keep your edge and video self-evaluation can be a valuable tool.

Video

Perception vs. Reality

How long should it take to complete the paperwork in the business office? Most people would say,...

How long should it take to complete the paperwork in the business office? Most people would say, “As fast as you can.” During this tip, Trent White with American Financial’s F&I University says the right answer may be as simple as slowing down and changing the client’s perception of what is going on.

News

COVID-19 Market Updates

Black Book published new insights to their weekly COVID-19 Market Updates, including wholesale...

Black Book published new insights to their weekly COVID-19 Market Updates, including wholesale prices, retail listing prices, overall wholesale sold volume, used retail listing volume, and BEV sales outlook.