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Circle of Development: Refresh

If we allow our daily routine to be void of learning new information and being reminded of the...

If we allow our daily routine to be void of learning new information and being reminded of the principals that guide our efforts, we begin to lose our cutting edge.

Blog Post

525,600 Minutes

We’ve experienced a crazy world for over a year now, and it makes me wonder how we could measure...

We’ve experienced a crazy world for over a year now, and it makes me wonder how we could measure the last 525,600 minutes from both a professional and personal perspective.

Article

Engage Employees Now!

To our credit, we have proven that we can work remotely, but as employees return to work, you...

To our credit, we have proven that we can work remotely, but as employees return to work, you must ensure your levels of employee engagement remain high as they acclimate to a new reality.

Blog Post

Out of Dealership Delivery

We all know identity theft is running rampant across the nation, making it even more important...

We all know identity theft is running rampant across the nation, making it even more important for dealers to do their due diligence when it comes to the digital delivery process.

Blog Post

Three PB&Js

I suggest using the PB&Js as three mnemonic devices to illustrate what the F&I job is, what it...

I suggest using the PB&Js as three mnemonic devices to illustrate what the F&I job is, what it isn’t, and how to handle heat.

Blog Post

Circle of Development: Mindset

We are all going somewhere and using a mindset GPS will assure we get to the destination we are...

We are all going somewhere and using a mindset GPS will assure we get to the destination we are all looking for — increased customer satisfaction, income, and profits.

Blog Post

Lessons from Dumbledore

What do we do when a boss or co-worker gives us a deal that would make us participate in a bad...

What do we do when a boss or co-worker gives us a deal that would make us participate in a bad act? Our choices define us, so we need to have the courage to do the right thing.

Blog Post

Circle of Development

The most frequent and damaging mistake that I encounter at dealerships is requiring people to...

The most frequent and damaging mistake that I encounter at dealerships is requiring people to learn in the wrong sequence. There is a better way to becoming a true professional — a simple four-step sequence of development that we can all follow.

Blog Post

Bread and Butter

The key to baking bread is to know the time required, and the key to making a deal is to...

The key to baking bread is to know the time required, and the key to making a deal is to understand the customer’s needs. To make great bread or great sales, we just need to be patient and follow the process.