San Diego, CA — GMAC Insurance (GMACI) has selected Mitchell International, a provider of information, workflow and performance management solutions to the collision claims and repair industries, as its exclusive provider of claims performance solutions. Under terms of the deal, GMACI extends its use of Mitchell APD (auto physical damage) claims processing solutions and expands the relationship to include new Mitchell products and services. Included among the claims performance solutions Mitchell will provide are: total loss, claims review, CSI, workflow and new communication tools. With Mitchell as its exclusive partner, GMACI gains a comprehensive and powerful claims performance engine fully in tune with the changing dynamics of the APD marketplace.

“For many consumers, the insurance claims process has the potential to be both stressful and complicated; we at GMAC Insurance are committed to making it as customer-focused and efficient as possible,” said George Hall, VP of Claims, GMAC Insurance. “Mitchell’s solutions will help us better serve our customers, reduce claims settlement time and offer fair and accurate compensation to our policy holders.”

“We are excited to again be chosen as GMACI’s exclusive provider of claims performance solutions,” said Alex Sun, Mitchell’s president. “It is a privilege to partner with a customer committed to thriving in a challenging marketplace. Mitchell looks forward to helping GMACI leverage technology to improve customer cycle time while optimizing business performance with the potential to reduce operating expenses.”