CINCINNATI — OneCommand, a provider of automated, multi-channel communications, announced that it has expanded its client services coverage nationwide and launched an aggressive new client relations strategy.
New online interactive customer support features have also been added, including a live chat solution. The feature allows dealers to interact with a customer support representative online, obtain information and speedily resolve issues.
OneCommand has also expanded its client service coverage, and added dedicated agents for tailored dealer support. The new account team structure charges both the field and internal account managers with more responsibility and authority to resolve client issues.
In addition, the company has made a major investment of time and resources to provide a broad set of training courses designed to expand each account rep's knowledge and familiarity with OneCommand’s full range of products.
OneCommand is also introducing industry-specific training to ensure all reps have a working knowledge of dealer operations in all areas, from sales to fixed operations.
"At OneCommand we are committed to helping our dealers remain profitable in these difficult times. To support our dealers we have added dedicated agents to assure we are helping them squeeze every dollar out of their customer databases. Over the last six years we have gathered millions of records for thousands of dealers. We know the communications that drive the most revenue and are working hard to ensure all our dealer take advantage of these to drive extra sales and service ROS now," commented Al Babbington, OneCommand CEO.