CLIFTON PARK, N.Y. — Auto/Mate Dealership Systems, a GM IDMS vendor, was awarded General Motor’s Global Warranty Management (GWM) certification.
The certification allows GM dealer clients to quickly and easily process and manage warranty claims directly from Auto/Mate’s Automotive Management Productivity Suite (AMPS). AMPS is a complete dealership management system (DMS), with 20 fully integrated modules and easy-to-use graphical interfaces for any size dealership.
“GM’s Global Warranty Management system is a comprehensive claims processing solution that makes it easier for dealers to work with GM,” said Mike Esposito, president and CEO of Auto/Mate. “Integrating AMPS with GWM gives our GM dealer clients a more streamlined and cost-effective way to manage warranties and claims.”
GM’s Global Warranty Management is comprised of a common system, processes, and governance based on best business practices, globally common business rules, and local regulatory and market requirements. Following a rigorous certification process, AMPS has been fully integrated with the system, allowing dealers to quickly process, track and analyze warranty submissions and claims from their AMPS console.
System features include:
-Claim submissions in real time
-Complete warranty processing in an average of 4-5 seconds
-Real time Acknowledgement and Claim memos
-Electronic processing of customer pay and new vehicle preparation transactions
-Vehicle and service history data capture and viewing
-Electronic submission of vehicle warranty expiration queries
-Electronic tracking all claim data for quick review and monitoring
-Field action checking at every write-up
-Easy identification of field actions for a vehicle or part
-Faster identification of repeat repair or potential troubled vehicle situations
-Earlier wholesale involvement reducing potential for buy-back
GWM lets dealers analyze warranty business using the same tools GM uses. All GM brands are handled through the same system in the same way.
Dealers can also set their own processing rules, including transaction types allowed, operation and part limits.
AMPS is a customizable DMS with over 20 fully integrated modules to suit any size dealership and to address sales, F&I, fixed operations, accounting, CRM and fleet sales.