DETROIT — Cadillac announced on Monday that it will provide owners of all 2011 models with frequently required maintenance services for the first four years of ownership or 50,000 miles.
The program, called Cadillac Premium Care Maintenance, covers scheduled oil changes, tire rotations, replacement of engine and cabin air filters and a multi-point vehicle inspection.
“Cadillac is adding Premium Care Maintenance as a way to extend customer service beyond the sale,” said Kurt McNeil, vice president of Cadillac sales and service. “It should lead to higher loyalty rates for dealers by establishing them as a valued resource for our customers.”
Cadillac Premium Care Maintenance launches with the arrival of the 2011 model Cadillacs. The CTS family, which is being expanded this year to include the all-new CTS Coupe, will be the first of the 2011 models to arrive at U.S. dealerships in late summer.
Premium Care Maintenance is the latest in a host of Cadillac customer satisfaction initiatives, including the company’s five-year, 100,000-mile powertrain warranty, which includes 24/7 roadside assistance and courtesy transportation, and a four-year, 50,000-mile bumper-to-bumper warranty.
In 2009, Cadillac placed second in the industry in both the Sales Satisfaction Index and Customer Satisfaction Index studies from J.D. Power & Associates. A survey by AutoPacific of 2010 new vehicle buyers also rated Cadillac No. 1 in total satisfaction.
“Cadillac rates among the industry’s best in customer satisfaction, but we have room for improvement,” McNeil said. “Cadillac Premium Care Maintenance is another step in our goal to set the standard for the industry in customer service.”