HOFFMAN ESTATES, Ill. – The Dealer Services division of ADP Inc. announced Monday that its Cobalt business unit has won a 2011 MarketTools Achievement in Customer Excellence (ACE) Award. This accolade demonstrates Cobalt’s commitment to providing best-in-class customer service and support. Cobalt is a 5-time winner of this award, further demonstrating our ongoing efforts to provide the highest level of support to our customers.
The MarketTools ACE Award certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates Cobalt’s rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer, employee and partner satisfaction, qualify for the award.
Cobalt earned the MarketTools ACE Award based on overall satisfaction with customer support based on the results from over 4,000 survey responses.
“We are honored to have been awarded a MarketTools ACE Award. This recognition is a testament to our commitment to delivering the best customer experience possible,” said Mark Dunn, vice president of services at Cobalt.
“High customer, employee and partner satisfaction levels are critical drivers of business growth and long-term profitability,” said Scott Arnold, president and CEO of MarketTools Inc. "We are delighted to recognize Cobalt for its commitment to achieving the highest levels of satisfaction and loyalty, and we are proud that they rely on MarketTools CustomerSat for their enterprise feedback management initiatives.”