LAS VEGAS — MPi announced the release of EDGE Mobile, a vehicle inspection program for the iPhone and iPod touch that allow service advisors to perform a walk-around inspection before the repair order has been written up in the dealership management system.
The mobile solution offers three customizable, best practice inspection templates, two of which are designed to help sell more of the service drive. The third templates helps to minimize liability through documentation of dents and dings, according to the company.
Additionally, EDGE Mobile includes access to previously declined recommendations that were made on prior visits and delivers customer educational information, including recommendation videos and additional information articles. Items from the day’s inspection and previously declined items are available directly on the mobile device once a recommendation has been made.
"Customers are more inclined to agree to needed repairs if they have an upfront conversation about the options available to them, rather after spending a period of time waiting for their vehicles and then learn that more work is needed," said Les Silver, MPi chairman and CEO. "EDGE Mobile provides this information and interaction at the greet and write-up process, which helps build a better rapport for the upsell of any legitimately needed work. It makes for a happier customer as they know what to expect and it streamlines the entire upsell process."
MPi's vehicle inspection program includes software solution EDGE, customized Recommended Action Plan and Know Your Vehicle reports, detailed management reporting and analysis tools, ongoing consulting and training services, and process and performance metrics.
For more information, visit www.mpi-edge.com.