ALISO VIEJO, Calif. — Recall Masters Inc. has integrated its real-time vehicle recall lookup solution into the Record360 app, the two companies announced today. The partnership means dealers, rental agencies, and consumers now have enhanced transparency and real-time updates when returning vehicle rentals or during recalls.
Record360 offers app-based condition reporting software that allows dealers to automate the asset management component within their rental and leasing departments by digitizing vehicle conditions reviews. Record360 eliminates the problem of customers claiming damage while their vehicles are in for repair, or claiming they did not cause damage to a loaner or rental vehicle, according to the firm.
“Our two companies share a common mission, which is to help digitize archaic, paper-based processes still prevalent in the automotive and vehicle rental industry,” said Shane Skinner, Record360 CEO. “Processes wrapped around rental returns, and now vehicle recalls in particular, continue to be major pain point for dealers and other stakeholders.”
Last summer saw new legislation passed on vehicle safety recalls that established a $5,000 fine if a consumer is put into a rental or loaner vehicle with an outstanding recall. The legislation also requires that rental car agencies fix any and all open safety defects before renting out vehicles to customers.
Determining recall status during the initial inspection process saves time, reduces friction and prevents unnecessary upsets between dealers or car rental agencies and their customers. It also can help prevent customers being put into a rental or loaner vehicle that has an existing recall that should not be on the road.
“Countless damage disputes impact relationships, customer satisfaction, and cause negative reviews. Vehicle condition and claims management processes is dependent on paper or low-fidelity digital reporting and Record360 fills the gap with a modern solution,” said Chris Miller, president of Recall Masters. “Additionally, our integration with Record360 ensures that the user is informed of any open recall in real-time while the initial inspection is done. This helps build trusting relationships between automotive dealers or car rental agencies and their customers.”