REDWOOD CITY, Calif. — Xtime named Ferman Volvo Cars in Tarpon Springs, Fla., as the winner of the first Xtime Customer Experience Excellence Award presented for outstanding Service Department interactions.
The company received and review numerous submissions before choosing a winner. Ferman demonstrated a strong commitment to delivering the best customer experiences through Xtime’s Spectrum fixed operations technology platform in the Greater Tarpon Springs market that created lasting impressions in delivering superior vehicle ownership experiences, according to Jim Roche, senior vice president of Xtime and Auto Dealer Today contributor. The award was presented at Digital Dealer 2018 in Orlando.
“Ferman has been an innovative force in the industry for some time, and we couldn’t be prouder to have them as our first Customer Experience Excellence award winner,” Roche said. “Showcasing Ferman’s real-time success in leveraging our Spectrum platform to ultimately enhance the customer experience with a venue and partner like Digital Dealer has been a memorable milestone we’re eager to build off in 2018.”
A two-time Volvo International Training Award (VISTA)-winning dealership, Ferman demonstrated throughout the 2017 and into 2018 how going above and beyond standard dealership and service operations to deliver the ultimate customer experience is truly good for business, according to the announcement.
“At Ferman Volvo Cars, the customer experience is always top-of-mind as we continue to find ways to evolve our business, and the recognition of Xtime’s Customer Experience Excellence Award is an exemplary achievement of those efforts,” said Keith Britts, the dealership’s fixed operations director. “Our customer-first service department starts with the professionalism of our friendly and knowledgeable service advisors and is aided with our technology-driven service bays powered by Xtime, to deliver the ultimate ownership experience.”
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