FLORIDA – Following months of remote work and an emphasis on digital solutions for its agents due to COVID-19, National Auto Care is pleased to announce a partnership that will take its digital experience to unprecedented heights.
Coming out of COVID-19 restrictions, it’s never been clearer that dealers and their customers want connected and enhanced digital engagement solutions.
In partnership with automotive technology company Strategic DX, NAC now offers Your Dealer Experience (YDE), a dealer/customer digital lifecycle solution that goes beyond digital retailing as we know it.
“As a result of the pandemic, many dealers have raced to digital retailing solutions, to support online vehicle purchases. Although digital retailing is logical for dealers to embrace (even before the COVID-19 social distancing cultural shift), that digital experience abruptly ends at the point-of-sale,” says Steve Apicella, CEO of Strategic DX and creator of YDE.
“YDE picks up and fills a massive vacancy where digital retailing ends, fulfilling the ‘digital lifecycle’ between the dealer and their customer throughout their ownership journey together. It's a powerful, super relevant and competitive landscape shifting opportunity for NAC and its agents to go beyond digital retailing.”
Completing digital lifecycle with YDE has many features and benefits including:
- Customer-driven claims to support remote engagement
- Improved process/workflow for all claims processing
- Enhanced service advisor interaction with VIN scan-and-go
- Available Dealer branding and Dealer Messaging (featuring push notifications with stylized messaging)
- Web, Android and Apple App support
“We’ve done demos with many of our key agents and partners, and the response has been overwhelming to say the least,” says Courtney Wanderon, Sr. Vice President of Sales & Client Relations for NAC.
“Coming out of COVID-19 restrictions, it’s never been clearer that dealers and their customers want connected and enhanced digital engagement solutions. We are proud to partner with Steve and YDE to offer this unique sales/retention tool to our agents that delivers a transformative digital experience, beyond digital retailing.” YDE is the current and back-to-back winner of the Industry Summit Technology Challenge.
To schedule your demo of YDE with the National Auto Care team, or for any questions, call 800-548-1875, option 4.
Originally posted on Auto Dealer Today