Zurich U.S. launched Zurich Advisor IQ, an artificial intelligence-powered training and coaching platform that records, monitors and analyzes F&l conversations and provides real transaction insights in as little as 15 minutes.

By creating personalized coaching scenarios based on real performance gaps, the tool is intended to strengthen needs analysis, presentation and customer engagement skills.

Zurich Advisor IQ is designed to help F&l managers elevate customer conversations while providing buyers with Zurich product information needed to make informed purchasing decisions.

"As the F&l environment becomes more complex, car dealers need tools that deliver clarity, certainty and measurable results," said Zurich Direct Markets Head of Sales Dante Pileri.

"Zurich Advisor IQ brings Al-powered coaching directly into the flow of real deals, giving F&l teams the confidence to perform at a higher level in every interaction."

Zurich Advisor IQ can help car dealerships:

• Strengthen coaching with objective, data-backed insights

• Deliver consistent F&l execution across every deal and rooftop

• Identify behaviors and trends influencing results

• Improve confidence in real-world customer conversations

• Accelerate F&l manager onboarding and development

• Reinforce accountability

• Enhance the overall dealership customer experience

Dealership Metrics Visibility

Zurich Advisor IQ also provides visibility into individual and dealership-wide metrics, including per-vehicle retailed, product purchase per deal, and utilization, enabling focused, data-driven feedback. It continuously learns from new transaction data and ensures relevant training that aligns with each dealership's operation.

Dealer data is protected, consent workflows built in for required states. Dealerships using the platform report that they have experienced measurable improvements in key performance indicators after sustained use. F&l professionals say they have increased confidence, stronger customer engagement and cleaner insights into where to improve.

"Zurich Advisor IQ represents another step in Zurich's continued investment in innovative tools and solutions that support dealership growth and elevate dealership performance," Pileri said. "It underscores our commitment to helping dealers build a legacy one customer at a time."

For more information or to request a demo, visit Zurich Advisor IQ.