Auto Glass Repair Law Targets Fraud
Kentucky measure follows similar Florida statute aimed at protecting consumers from unscrupulous practices.

The law, sponsored by state Sen. Brandon Storm, imposes stricter regulation of auto glass repair shop trade practices.
Pexels/Kaan Durmuş
Kentucky passed a state law similar to a recently enacted Florida statute, prohibiting requirements that insured consumers use a particular auto glass repair shop, as well as deceptive repair practices.
The law, sponsored by state Sen. Brandon Storm, imposes stricter regulation of auto glass repair shop trade practices.
“The measure would also impose stiff new penalties and fines for violations of the law and repair shops found guilty of engaging in fraudulent activities would face license revocation, and possible criminal charges,” Storm said in a statement on the website of the National Insurance Crime Bureau, which said it collaborated on the measure.
NICB said the law requires repair shops to give customers clear, detailed repair estimates and get written consent before doing repairs. It also makes a way for consumers to report suspected fraud and increases consumer education about such repair services.
“This law will help weed out unscrupulous operators who engage in fraudulent practices, such as overcharging, unnecessary repairs, and using substandard materials,” said NICB Senior Director of Government Affairs.
DIG DEEPER: Get Focused on Right-to-Repair
Originally posted on Auto Dealer Today
More F&I

How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →