MENU
SEARCHAccess to Tesla fast chargers for other brands helped lift satisfaction two straight quarters, but many public chargers still unreliable, survey finds.
In a year-over-year comparison, nearly 20% of survey respondents said they experienced a nonworking public charger, just a 1% improvement over last year.
Pexels/Kindel Media
While consumers consistently cite lack of adequate public electric-vehicle chargers as a top reason not to buy EVs, their satisfaction with charging infrastructure is making headway.
J.D. Power’s latest consumer study of U.S. public EV charging found a second straight quarter of improvement for both direct-current fast charging and the much slower level 2 charging in the second quarter.
Consumer satisfaction with DC infrastructure rose two points to 665 on a 1,000-point scale and seven points for level 2 charging to 617. That’s after 16- and nine-point increases, respectively, in the first quarter.
J.D. Power acknowledges that charging infrastructure has a long way to go to meet current demand, let alone to support mass EV adoption. In fact, increasing EV sales over the past few years have negatively impacted charging satisfaction because infrastructure hadn’t kept pace with sales.
It credits Tesla’s opening of its fast-charger network to non-Tesla owners as a big factor in the turning satisfaction tide.
The reliability of public chargers appears to still have much room for improvement. In a year-over-year comparison, nearly 20% of survey respondents said they experienced a nonworking public charger, just a 1% improvement over last year.
More than 9,600 owners of EVs and plug-in hybrids responded to the survey, which was conducted from January through June.
Originally posted on Auto Dealer Today
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →
What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.
Read More →
How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.
Read More →
More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.
Read More →
It’s time to take the next digital step to free F&I managers to handle the most challenging aspects of customer meetings.
Read More →
Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.
Read More →
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
Read More →
Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.
Read More →