The Reynolds and Reynolds Company invested in and collaboration with Skaivision, creators of smart-space computer vision artificial-intelligence software for automotive dealerships, to help its customers become more efficient and profitable.

Skaivision helps dealerships leverage video technology to identify and eliminate bottlenecks in the service department using AI and strategically placed cameras. The AI technology also helps identify and source potential used-vehicle inventory from customer visits to the service department.

Skaivision adds to Reynolds dealership efficiency gains by helping dealers eliminate reliance on manual entry for vehicle tracking. AI technology analyzes video feeds to determine where a vehicle is, how long it has been sitting, and how long it should have been there. It alerts the dealership of any bottlenecks and other issues.

With Spark AI, Reynolds' unified AI data layer, the new efficiencies that AI tools like Skaivision promise become reality. Rather than one more tool to manage, the unified AI data layer pulls everything together to function seamlessly and without intervention.

“We’re thrilled to invest in Skaivision. Their cutting-edge technology has the ability to help dealers get even more out of their service departments. Every tenth of an hour is billable, and Skaivision helps shine a light on dead bay time,” said Kasi Edwards, Reynolds executive vice president of strategy and corporate development. “Additionally, we continue to work with them on exciting future integrations that we believe will create unprecedented opportunities for dealerships.”

“Our partnership with Reynolds is a huge step forward in automating process tracking and tedious data input,” said Skaivision CEO Mark Queen. “Imagine marrying the visual reality of dealership interactions with the software tasks. Very powerful in terms of time savings and transparency.”

The ability to manage a customer’s experience from the moment he or she arrives at the dealership is a significant benefit. Knowing how long a customer has been waiting, and then the AI taking the necessary steps to get things moving again, should be game-changing.

Dealerships using Reynolds' retail management system can now utilize Skaivision’s Cycle Time Analysis, License Plate Acquisition Offer, Critical Delay Alerts, and customer-facing wait-time estimation.