FI showroom red and grey logo
MenuMENU
SearchSEARCH

Survival Mode: New Solutions for Staying in Business

With all the bad news floating around, crawling into a hole really doesn’t sound like a bad idea these days. However, that’s not what businesses do. And it’s clear by some of the more positive news out there that industries aren’t ready to throw in the towel.

January 1, 2009
3 min to read


With all the bad news floating around, crawling into a hole really doesn’t sound like a bad idea these days. However, that’s not what businesses do. And it’s clear by some of the more positive news out there that industries aren’t ready to throw in the towel.

Take Hyundai’s announcement of a complimentary 12-month vehicle-return program, which allows consumers to return their vehicles if they lose their jobs, become disabled or lose their license due to an illness.

Ad Loading...

What a new and revolutionary idea, right? Well, not exactly. The company which created it, WALKAWAY, has been around since 2000. The company is a division of EFG Companies, a Dallas-based performance management company.

Word on the street is EFG Companies is teaming up with two motorcycle manufacturers to bring the same program to the powersports industry. We’ll have more on that in the upcoming issue.

I also like what Harley-Davidson did in January. Basically, it’s guaranteeing the trade-in value of some Sportsters when traded in for a more expensive bike. Apparently, analysts loved it, too.

“Of all the things Harley can do to be promotional, leveraging the fact that its bikes hold their value well is a strong message,” said Craig Kennison, a market analyst for Robert W. Baird & Co.

Now look, it’s tough out there. We learned in December that we’re not just in a recession, but we’ve been in one since December 2007. The Federal Reserve also reported in January that consumer lending dropped by $7.94 billion last November, the biggest decline in 65 years.

Ad Loading...

Now, the Fed doesn’t provide any type of analysis with its report, so it’s unclear if the drop was due solely to the credit crisis, or because of a major retrenchment by consumers. I’m guessing it had to do with a little of both, especially after a recent conversation with Tony Boutelle, president and CEO of CU Direct, a Southern California-based company that connects credit unions, their member and dealers through its own lending network.

Like other lending segments, liquidity is quickly becoming a problem for credit unions, said Boutelle. In fact, four out of the top five lenders on CUDL’s portal are tapped out, which means there is a limit to how active credit unions can remain.

Boutelle added that when it comes to powersports lending, credit unions will focus on existing members. The problem is credit unions don’t have the infrastructure to handle delinquencies and repossessions to originate loans at the point of sale, but that doesn’t mean you shouldn’t make contact with them.

It’s easy to see why many market analysts and investors are betting against industries that rely on a consumer’s disposable income. However, it’s a little disheartening when these wagers impact companies that are actually bucking the trends.

Take Polaris. Investors continue to bet against the recreational vehicle maker, and the Medina, Minn.-based company continues to show them up by keeping earnings and forecasts on track. In October, much to the dismay of investors, the company raised its year-end forecast, and still reported third-quarter sales that grew nearly 7 percent to $580 million.

Ad Loading...

See, no one gave Polaris any credit for creating a $100 million product category with its side-by-side ATV segment. Trust me, I understand what investors are seeing, especially with major lenders like HSBC and GE Money tightening lending standards. But it doesn’t help the situation when the perceived risk investor’s have about the industry and consumer spending makes the company’s performance irrelevant. Heck, even my profession is taking hits these days. I even had a guy who spent the last couple of years in the mortgage business tell me that journalism was dead. I guess he’d know best what a doomed industry looks like. Look, I come in everyday to do my job, regardless of all the doom and gloom out there. And as I continue to get better acquainted with you, I know you do the same. Let’s just keep plugging away, as it’s clear we all need to shift into survival mode.

 

 

 

Subscribe to Our Newsletter

More F&I

Laptop computer on a desk with a notepad and pen next to it and a whiteboard in the background
Digital•by Rick McCormick•October 15, 2026

AI: Facilitator, Not Fixer, in F&I

The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.

Read More →
Headshot mockup thumbnail.
F&I•October 1, 2026

Modern Technology Objection Handling

In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.

Read More →
man standing in front of podium
F&I•by Lauren Lawrence•October 1, 2026

Consistency at Scale: Driving F&I Performance

With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.

Read More →
Ad Loading...
Insurance contract signature page with black inkpen on top
F&I•by Hannah Mitchell•September 22, 2026

Gitty Up on GAP

The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?

Read More →
Easycare White paper cover See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Sponsored•September 8, 2026

How AI-Powered Coaching Is Transforming F&I Performance

See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability

Read More →
Assurant, Sell Value Build Trust, F&I Series, Expert Trainer Trent White
F&I•September 2, 2026

Sell Value, Build Trust

In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.

Read More →
Ad Loading...
2026 StoneEagle summary
F&I•by Hannah Mitchell•August 31, 2026

F&I Sales Give Dealers First-Half Lift

Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.

Read More →
man with white hair and glasses delivering a speech standing next to a podium
F&I•by Lauren Lawrence•August 31, 2026

Targeted Training Drives Results

Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.

Read More →
Man's hand holding pen over a paper document
F&I•by Justin B. Gasman•August 20, 2026

Double the Change, Double the Chance

When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.

Read More →
Ad Loading...
Laptop computer, tablet, calculator and notebook on a desk
F&I•by John Tabar•August 20, 2026

Just Do It

F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.

Read More →