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F&Iby George AngusDecember 7, 2012

Measuring F&I Success

F&I managers love to tout their profit per retail unit, but the “Father of F&I Menus” says there’s a more accurate way to measure performance.

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F&Iby Jason HeardDecember 7, 2012

The Day After Training

The reason training fails is because the trainees lack a process to implement what is learned. The magazine’s newest contributor offers a primer for making those instructions stick.

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F&Iby Tom HudsonDecember 7, 2012

Dumpster Diving

The FTC recently slapped a finance company with a $100,000 fine for violating a requirement that’s been on the books for several years. The magazine’s resident legal wiz weighs in.

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F&ICover Storyby Gregory ArroyoNovember 14, 2012

Believe in Nice

This year’s F&I Dealer of the Year goes to great lengths to stay out of the limelight. But the dealer group was willing to open up to F&I and Showroom about what has turned out to be a banner year for the 63-year-old operation.

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Auto Financeby Stephanie ForsheeNovember 14, 2012

The Good Humor Gal

Dina Wilson is this year’s F&Idol winner, and she says her ability to joke around with customers is the secret to her prize-winning video — and her most powerful sales tool.

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F&Iby Gregory ArroyoNovember 14, 2012

Menu Reboot

This year’s F&I Conference finished strong with an electric debate over the usefulness, benefits and possible drawbacks of the mobile menu.

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Auto Financeby Gregory ArroyoNovember 14, 2012

Industry Summit: Recovery Opening Doors

Panelists serving on this year’s Executive Panel said the industry’s drive toward recovery is revealing new opportunities for dealers, agents and product providers.

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Auto Financeby Stephanie ForsheeNovember 14, 2012

People, Process, Profit

Attendees of the magazine’s annual conference gathered to hear how six top trainers view the road ahead for the F&I industry. What they heard was a familiar rallying cry.

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F&Iby Tom HudsonNovember 14, 2012

What's on the Menu?

Should the base payment be listed on the F&I menu? The magazine’s legal wiz weighs in on this hotly debated issue.

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DigitalCover Storyby Stephanie ForsheeOctober 10, 2012

Dealers Tuning in to Pandora

Planet Honda’s Bill Feinstein is one of 250 dealers taking a chance on Pandora. Since he started advertising on the Internet radio service in January, the dealership’s mobile traffic has shot up by 400 percent.

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