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When it comes to identifying that nonprime customer, every second counts. F&I provider lays out a roadmap for those credit-challenged customers.
Read More →Moving vehicles is still the name of the game, but executives from Chrysler Financial, Ford Motor Credit, GMAC and Toyota Financial Services told attendees at the magazine’s annual conference that customer retention is the main focus moving forward. Find out what else has changed, how the Internet is impacting the business, and get their take on the subprime mortgage debacle.
Read More →With adjustable-rate mortgages expected to reset in the near future, lawmakers are considering several different proposals that would bailout distressed consumers. Finance institutions say any knee-jerk reaction to today’s credit crunch could cause more harm than good, especially for those operating in what remains a very healthy automotive finance industry.
Read More →These six regional dealers have made strong statements about the value of customers, training and legal compliance. One will be recognized as Dealer of the Year at the NADA convention in February.
Read More →When people talk about the Internet these days, they say things like, “It’s leveling the playing field.” And just last month I talked about how a dealer used the Internet to verify a customer’s Social Security Number. What’s amazing to me is that not everyone was so hip to the Internet earlier this decade.
Read More →We’ve talked a lot about “process and procedure” in these columns, particularly as it relates to compliance. The operative word here is good, because procedures that conform to a lesser standard can really put a dent in your retirement plan.
Read More →Red Flag Compliance will require a combination of dealer-created procedures, legal counsel and technology.
Read More →Nonprime players need to take maximum advantage of their core competencies and unique market characteristics, as well as evaluate and adopt leading practices and supporting technologies consistent with their business strategy.
Read More →A post made on Oct. 2 on the magazine’s F&I Forum made me think, “What a great story of a dealer doing it right.” But that was before I talked to Mark O’Neil, CEO of DealerTrack, about something he discussed during his keynote address at the magazine’s September F&I Conference and Expo.
Read More →You may recall the drama that played out in 2003 with regards to renewing certain provisions of the Fair Credit Reporting Act (FCRA). They were set to expire at the end of that year (if you don’t recall, trust me, folks in D.C. were losing sleep over this).
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