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There is a palpable sense of relief among dealers at the end of the CFPB era, but the FTC, DOJ, and state attorneys general are actively taking up the once-feared bureau’s cause.
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Document and device security expert Ann Nickolas believes auto dealers need a strict policy and process for handling, storing, and securing your customers’ personally identifiable information.
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Software experts Jason Barrie and Marie Knight share advice for dealers and F&I professionals seeking new ways to drive production and enhance customer service in a department whose future is difficult to predict.
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AUL Corp.’s Bryan Nieves offers advice for dealers who are in the market for a new agent, including what to look for in an F&I training program.
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Expert offers a crash course in the purpose and structure of credit reports for F&I professionals who need to make good decisions without slowing or disrupting the delivery.
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Business Manager Marva Laws sets the pace for F&I success at Volvo Cars Annapolis (Md.).
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Seventy vendors, service providers, and finance sources won a total of 100 Diamond, Platinum, and Gold awards in the 14th annual Dealers’ Choice Awards.
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Expert shares advice for dealers whose marketing technology stacks have failed to meet your customers’ growing expectations.
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Is your local credit union a friend or a foe? The magazine’s resident F&I wiz offers a four-step process you can use to unlock a powerful new auto finance source.
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Switching to a digital menu has its benefits, but dealers can’t expect it to deliver on its promise without a plan of action.
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