Gregory Arroyo
Editorial Director
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The business of connecting consumers to dealers is not for the faint of heart, as several tech firms have learned. But the editor believes the battles between dealers and those who seek to digitize the car-buying process are good for the industry’s future.
Read More →AutoNation’s chief executive says he doesn’t expect the CFPB to eliminate rate participation, but he admits to not knowing ‘the end of the story yet.’
Read More →The former CFPB executive once described as a ‘valuable conduit between the CFPB and the industry’ has joined Hudson Cook LLP as a partner in the firm’s Portland, Maine, office.
Read More →The CFPB’s first strike on rate participation came 11 days short of the New Year. Unfortunately, its 13-page complaint leaves many questions unanswered.
Read More →To record or not to record? The editor sifts through yet another debate on whether dealers should video record what happens in the F&I office.
Read More →A new report shows financial institutions aren’t the only ones calling for more transparency from the CFPB. Consumers are also asking the bureau to be more more open about its activities.
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The F&I Conference’s compliance panel offered up more questions than answers, but participants made clear the industry’s newest regulator has plenty of tools at its disposal.
Read More →The editor travels to the magazine’s annual conference with news that one of his key insiders landed on the CFPB’s watch list.
Read More →GM Financial reported this week a decrease of about $200 million in North American consumer loan originations for the quarter. But there’s a reason for that, says the company’s chief executive.
Read More →The editor discovers that his back-page columnist has turned into Dear Abby for 12 disgruntled car buyers and wonders if their complaints could be a marketing opportunity in disguise.
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