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ACE

Gil Van Over of Automotive Compliance Education (ACE) tackles your most pressing regulatory concerns...

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Done Deal

F&I and Showroom editors go beyond the headlines to uncover new stories and emerging trends in the w...

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F&I Matters

Veteran F&I and compliance director Lori Church has the insights and advice you need to face any cha...

Lori Church

Columnist

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Peak Performance

Rick McCormick pushes F&I professionals to the heights of success with a focus on training, complian...

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ACE Space•by Gil Van Over•April 6, 2021

Compliance Is Not a Program Du Jour

If you do not have a CMS and continuous monitoring in place now, today is a good day to start.

Peak Performance•by Rick McCormick•March 23, 2021

Circle of Development: Mindset

We are all going somewhere and using a mindset GPS will assure we get to the destination we are all looking for — increased customer satisfaction, income, and profits.

F&I Matters•from Lori Church•March 9, 2021

Lessons from Dumbledore

What do we do when a boss or co-worker gives us a deal that would make us participate in a bad act? Our choices define us, so we need to have the courage to do the right thing.

ACE Space•from Penelope Bell•February 25, 2021

A Life Lesson on Compliance

One of the most important things a dealership can incorporate is consistent processes, and that includes a defensible paper trail.

Peak Performance•by Rick McCormick•February 18, 2021

The most frequent and damaging mistake that I encounter at dealerships is requiring people to learn in the wrong sequence. There is a better way to becoming a true professional — a simple four-step sequence of development that we can all follow.

F&I Matters•from Lori Church•January 28, 2021

Bread and Butter

The key to baking bread is to know the time required, and the key to making a deal is to understand the customer’s needs. To make great bread or great sales, we just need to be patient and follow the process.

ACE Space•from Gil Van Over•January 21, 2021

Salespeople are Compliance Weakest Links

Compliance expert shares simple tips you can use to structure your “road to the sale” training.

Peak Performance•by Rick McCormick•January 14, 2021

Leverage What’s Within

Taking the natural gifts we have and working daily to grow and add to our skill set will make anyone a success.

F&I Matters•from Lori Church•December 15, 2020

There Is No Try

It’s easy to list goals or resolutions, but it’s another thing to make a plan to achieve them. The only way to raise your PVR consistently is to have a plan and stick to it.

Peak Performance•by Rick McCormick•December 8, 2020

What Kind Of People Are We?

When a customer encounters a true F&I professional, they are pleasantly surprised and the level of trust leads to open discussions and great outcomes for everyone involved.

F&I Matters•from Lori Church•November 24, 2020

Can You Spare Any Change?

A lot of people talk about “disruptors” in the industry, and they argue either side of our industry needing to change or to continue the way it is. We need to move away from our old-school ways and adapt to today’s technology, and we need to change our negative thinking.

Peak Performance•by Rick McCormick•November 17, 2020

One Less Thing To Worry About

We are facing challenging and opportunity filled days ahead. Having the privilege to help people during a worrisome time is honorable and fun!

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