ADP Dealer Services' Customer Satisfaction at All-Time High
HOFFMAN ESTATES, Ill. -- The results of a monthly survey conducted for ADP Dealer Services by Forester Consulting found that 86 percent of ADP's dealer customers are satisfied with ADP – a 14 percent increase since 2003 when ADP began conducting the survey.
HOFFMAN ESTATES, Ill. -- The results of a monthly survey conducted for ADP Dealer Services by Forester Consulting found that 86 percent of ADP’s dealer customers are satisfied with ADP – a 14 percent increase since 2003 when ADP began conducting the survey.
The survey also found that 86 percent of ADP’s client base is satisfied with its customer service – an 11 percent increase since 2003. In addition, 81 percent of ADP dealers would likely recommend ADP to other dealerships – a 31 percent increase over 2003.
Three-quarters of survey respondents also rate the training provided by ADP as effective and more than 80 percent of the respondents are satisfied with the adaptability of ADP software, and the speed of software changes and modifications.
Bill Heffern, vp of Client and Technical Services for ADP Dealer Services, said in a statement that the company’s mission is 100 percent customer satisfaction, and that the monthly survey’s enable ADP to make “dramatic improvements in key customer satisfaction metrics.”
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