Allstate Dealer Services Names New President
Douglas J. Herberger has been named president of Allstate Dealer Services. In this role, Herberger will be responsible for managing Allstate Dealer Service’s F&I products serving more than 5 million customers.
Douglas J. Herberger has been named president of Allstate Dealer Services. In this role, Herberger will be responsible for managing Allstate Dealer Service’s F&I products serving more than 5 million customers. He will report to Don Bailey, senior vice president of Emerging Businesses, and will join Allstate effective Feb. 1, 2011.
“Allstate sees tremendous opportunity in Allstate Dealer Services and we are committed to providing the leadership, expertise and resources necessary to win in this marketplace,” said Don Bailey, senior vice president of emerging businesses. “In Doug we are adding someone with a deep background in the automotive industry and a proven track record of successfully managing and growing businesses in this area. His unique perspective and relationship-building skills will help us accelerate our plans for Allstate Dealer Services.”
Herberger most recently directed General Motors’ multibillion-dollar parts, service and accessories business. During his 30-year career with GM he also served as general manager of its western region and president of General Motors Japan. In addition to his sales and service background, Herberger has extensive experience in strategic planning, operations and marketing.
“Having spent my career at a company that is also one of America’s iconic brands, I understand the power of the Allstate name and look forward to working alongside the people associated with it,” Herberger said. “Allstate Dealer Services is an organization with tremendous growth potential, and I am excited by this opportunity.”
Herberger succeeds Sara Crowley who served as interim president since October and is returning as assistant vice president of Allstate’s property and casualty insurance operations in Florida.
Allstate Dealer Services is a provider of GAP and offers a suite of F&I products to automotive dealers through its network of independent agencies, third-party administrators and OEMs.
More F&I

Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →