Audi, Chevrolet, and VW Ads Rate Highest in New Report
Non-luxury customers favor engaging ads that are humorous, clever, entertaining and unique, while luxury respondents are more responsive to ads that have a serious tone, a new report reveals.
DETROIT — Phoenix Marketing International, a market research firm, released a report detailing the best advertising practices for all of 2011. It showed that Chevrolet, Volkswagen led the way among non-luxury brands, while Audi led in the luxury segment.
The analysis, which looked at multiple vehicles segments and media types, looked at data collected from more than 148,000 evaluations of more than 750 unique TV and print ads. According to Phoenix's findings, innovation and efficiency messaging prevailed in many successful ads across the industry. Ads that are clear, believable, and informative also performed well.
Phoenix analysts conclude that non-luxury respondents favor engaging ads that are humorous, clever, entertaining and unique, while luxury respondents are more responsive to ads that have a serious tone, portray a brand they want to be associated with, and show an attractive vehicle.
Non-luxury brands whose ads fared well with consumers in 2011 were Chevrolet and Volkswagen. Some of their top-performing spots included humorous scenarios with clear demonstrations of vehicle capabilities. The report also notes that while efficiency messaging is effective in both the non-luxury and luxury segments, luxury ads with messaging on fuel economy often succeed when combined with messaging on performance.
The "best practices" report also determines which messaging elements appealed most to non-luxury car owners and purchase intenders of different age groups (those under 40 and those 40 plus). The report showed that ads depicting alternative fuel vehicles and conveying the paradigm shift toward these vehicles tend to resonate more so with younger non-luxury car owners and purchase intenders. Conversely, ads with safety and quality messaging are more effective among those 40 or older.
Additionally, the Phoenix report discussed the elements of a successful luxury car print ad. The top performer in this category was Audi, whose series of one-page ads successfully convey a blend of style and "intelligent engineering" in order to announce the launch of the redesigned A6 model.
For more information, click here.
More F&I

Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →