Auto Lands at No. 2 on N.Y. Attorney General’s Complaint List
The regulator who has championed New York’s crackdown on payment packing released his office’s Top 10 list of complaints received in 2017. Auto was 1,965 complaints short of the No. 1 complaint category: the internet.

NEW YORK — New York Attorney General Eric T. Schneiderman, who has led a three-year crackdown on payment packing in his state, today released a list of the Top 10 consumer fraud complaints received in 2017. Auto landed at No. 2 with 3,188 complaints, 1,965 complaints short of the No. 1 complaint category: the internet.
Internet-related complaints topped the list for the twelfth year in a row with 5,153 complaints received in 2017. The category covers a range of issues, from internet services and service providers to data privacy and security, child safety and consumer fraud. The auto category covers buying, leasing repairs, service contracts, and consumer frauds.
“The best weapon against fraud is an informed consumer,” said Attorney General Schneiderman. “Fraudsters will always look for new ways to line their pockets at the expense of unsuspecting consumers."
Rounding out the Top 5 were consumer-related services with 2,463 complaints, landlord and tenant complaints with 1,961 complaints and utilities-related complaints at 1,827 utilities-related complaints.
Since kicking off his crackdown on payment packing in 2015, Schneiderman has recovered more than $19 million in restitution and penalties from auto dealers on behalf of nearly 29,000 consumers. In December, the attorney general charged Victory Mitsubishi of Larchmont (N.Y.) and Victory Suzuki of the Bronx (N.Y.) with selling an “unwanted and bogus” anti-theft product to as many as 1,100 car buyers for a price of up to nearly $4,000 per consumer.
The attorney general’s crackdown, however, has centered on dealerships that sold a credit repair and identity theft protection service provided by the now-defunct Credit Forget Inc., which Sneiderman shut down in 2015 for not being authorized to engage in credit repair services. The company’s product also violated federal and state laws prohibiting the collection or receipt of upfront fees for credit repair services. Those laws also require certain upfront disclosures intended to advise consumers of their rights under the law.
More F&I

AI: Facilitator, Not Fixer, in F&I
The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.
Read More →
Modern Technology Objection Handling
In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.
Read More →
Consistency at Scale: Driving F&I Performance
With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.
Read More →
Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →