FI showroom red and grey logo
MenuMENU
SearchSEARCH

Auto Lands at No. 2 on N.Y. Attorney General’s Complaint List

The regulator who has championed New York’s crackdown on payment packing released his office’s Top 10 list of complaints received in 2017. Auto was 1,965 complaints short of the No. 1 complaint category: the internet.

by Staff
March 8, 2018
Auto Lands at No. 2 on N.Y. Attorney General’s Complaint List

 

2 min to read


NEW YORK — New York Attorney General Eric T. Schneiderman, who has led a three-year crackdown on payment packing in his state, today released a list of the Top 10 consumer fraud complaints received in 2017. Auto landed at No. 2 with 3,188 complaints, 1,965 complaints short of the No. 1 complaint category: the internet.

Internet-related complaints topped the list for the twelfth year in a row with 5,153 complaints received in 2017. The category covers a range of issues, from internet services and service providers to data privacy and security, child safety and consumer fraud. The auto category covers buying, leasing repairs, service contracts, and consumer frauds.

Ad Loading...

“The best weapon against fraud is an informed consumer,” said Attorney General Schneiderman. “Fraudsters will always look for new ways to line their pockets at the expense of unsuspecting consumers."

Rounding out the Top 5 were consumer-related services with 2,463 complaints, landlord and tenant complaints with 1,961 complaints and utilities-related complaints at 1,827 utilities-related complaints.

Since kicking off his crackdown on payment packing in 2015, Schneiderman has recovered more than $19 million in restitution and penalties from auto dealers on behalf of nearly 29,000 consumers. In December, the attorney general charged Victory Mitsubishi of Larchmont (N.Y.) and Victory Suzuki of the Bronx (N.Y.) with selling an “unwanted and bogus” anti-theft product to as many as 1,100 car buyers for a price of up to nearly $4,000 per consumer.

The attorney general’s crackdown, however, has centered on dealerships that sold a credit repair and identity theft protection service provided by the now-defunct Credit Forget Inc., which Sneiderman shut down in 2015 for not being authorized to engage in credit repair services. The company’s product also violated federal and state laws prohibiting the collection or receipt of upfront fees for credit repair services. Those laws also require certain upfront disclosures intended to advise consumers of their rights under the law.

More F&I

Easycare White paper cover See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
SponsoredSeptember 8, 2026

How AI-Powered Coaching Is Transforming F&I Performance

See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability

Read More →
Assurant, Sell Value Build Trust, F&I Series, Expert Trainer Trent White
F&ISeptember 2, 2026

Sell Value, Build Trust

In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.

Read More →
2026 StoneEagle summary
F&Iby Hannah MitchellAugust 31, 2026

F&I Sales Give Dealers First-Half Lift

Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.

Read More →
Ad Loading...
man with white hair and glasses delivering a speech standing next to a podium
F&Iby Lauren LawrenceAugust 31, 2026

Targeted Training Drives Results

Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.

Read More →
Man's hand holding pen over a paper document
F&Iby Justin B. GasmanAugust 20, 2026

Double the Change, Double the Chance

When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.

Read More →
Laptop computer, tablet, calculator and notebook on a desk
F&Iby John TabarAugust 20, 2026

Just Do It

F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.

Read More →
Ad Loading...
stacks of coins, a calculator, paperwork, and a pair of glasses in the background, text Lender Experience Drives Dealer Decisions, F&I and Showroom
Auto Financeby Lauren LawrenceAugust 12, 2026

Dealer Lender Preferences Revealed

When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.

Read More →
Leading with Purpose thumbnail. Trent white pictured in front of titled graphic.
F&IAugust 5, 2026

Leading with Purpose

In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.

Read More →
Photo of a keyring with mltiple keys, including a car key fob, on a white surface
F&IJuly 15, 2026

Integrating Nontraditional F&I Products

The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.

Read More →
Ad Loading...
Photo of businessman's hands holding eyeglasses at a desk
F&Iby Rick McCormickJuly 7, 2026

Trust Is Personal

Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.

Read More →