FI showroom red and grey logo
MenuMENU
SearchSEARCH

Auto/Mate Adds Service Merchandising Module to DMS

Auto/Mate’s Service Merchandising Module works to consolidate service merchandising functions into one screen, increase productivity and improve service department efficiency.

by Staff
July 18, 2011
1 min to read


CLIFTON PARK, N.Y. — Auto/Mate Dealership Systems announced the release of a new Service Merchandising module for its dealership management system (DMS). The new module consolidates service merchandising functions into one screen, a feature company officials said was designed to increases productivity and improve service department efficiency.

“Boosting profits in fixed ops has become increasingly important to many dealerships, and technology is key to achieving this,” said Mike Esposito, president and CEO of Auto/Mate. “We developed the features in this module over the last year largely based on customer requests and feedback, and the response has been that the new interface helps to streamline processes and grow profits in the service department.”

Ad Loading...

The Service Merchandising module includes one-screen access, the ability to instantly create repair orders, a graphics-rich calendar, the ability to merge duplicate customer information with the instant merge function, and an OEM button to access manufacturers' online information from within the DMS.

Auto/Mate's Service Merchandising module is available immediately and will be installed at no charge to current customers, according to the company.

More Digital

Mechanic's hand on digtial device screen next to a car
Digital•October 30, 2026

Fixed-Ops Automation Can Help Dealerships Stand Out

Technology turns everyday service repairs into lasting customer loyalty and dealer profitability.

Read More →
LIght trails with nighttime cityscape in background
Digital•October 26, 2026

AI and the Auto Dealer

These are risks you can’t ignore as the technology becomes more and more of a presence in the auto retail environment.

Read More →
Four people sitting at desk with various phones and laptops. Bar graph pictured on computer.
Digital•by Lauren Lawrence•October 26, 2026

Data Drives Success

Dealerships that make decisions based on data rather than gut instinct or experience have a leg up on their competitors, according to a recent survey.

Read More →
Ad Loading...
Laptop computer on a desk with a notepad and pen next to it and a whiteboard in the background
Digital•by Rick McCormick•October 15, 2026

AI: Facilitator, Not Fixer, in F&I

The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.

Read More →
Person at laptop with green-colored code on the screen
Digital•by Hannah Mitchell•October 5, 2026

Simple But Effective Hacking Surges

Data from the past year at U.S. auto dealerships finds that email and identity phishing are growing threat sources that can dispense with malware by exploiting trust.

Read More →
Mechanic's hand working in car engine
Digital•September 10, 2026

The Future of Car Dealerships

Artificial intelligence is reshaping the service-drive experience and will help retailers stay competitive.

Read More →
Ad Loading...
newspaper advertisement circled in pink, Turn Listings into Leads, F&I and Showroom
Digital•by Lauren Lawrence•August 5, 2026

Structure Leads to Optimized Auto Listings

As the average car-buying journey has shifted to a blend of digital and retail, a dealership’s vehicle listings must be optimized to answer shoppers’ questions clearly and accurately.

Read More →
Photo of two businessmen shaking hands next to a white car in a showroom
Digital•by Hannah Mitchell•August 3, 2026

Real Intelligence

AI, though it presents many opportunities for productivity, efficiency and more, isn’t a one-for-one stand-in for people. It can augment human capital but not replace it altogether.

Read More →
Photo of man's hand on laptop keyboard on a desk
Digital•by Staff•June 16, 2026

Zurich Launches Advisor IQ for F&I Manager Coaching

The new platform uses real transaction data and artificial intelligence-driven insights to help car dealerships improve consistency and performance.

Read More →
Ad Loading...
Adapting to Digital For a convenient and trustworthy experience, F&I and Showroom
Digital•June 1, 2026

F&I in the Digital Age

Digital retailing has not made the F&I manager obsolete. If anything, it has revealed how valuable the role can become when technology is used correctly.

Read More →