FI showroom red and grey logo
MenuMENU
SearchSEARCH

AutoUSA Study Shows Internet Marketing Important to Dealers

According to a new AutoUSA study, 85 percent of auto dealers consider Internet marketing their most important marketing activity for new-car sales.

by Staff
November 10, 2009
2 min to read


FORT LAUDERDALE, Fla. — According to a new AutoUSA study, 85 percent of auto dealers consider Internet marketing their most important marketing activity for new-car sales.

Other important marketing activities were television at 19.8 percent, radio at 13.2 percent, direct mail at 12.6 percent, magazines/newspaper at 12 percent and public relations at 10.2 percent. When asked the same question for used-car sales, the results were similar with Internet marketing leading at 88.6 percent. For full results: http://budurl.com/rvf3.

Ad Loading...

Further, when dealers were asked, “Which of the following Internet marketing activities generates the highest volume of new car online leads?” 52.7 percent chose third-party Websites, such as Edmunds.com, Kbb.com, etc. That was followed by organic search at 47.3 percent, OEM websites at 26.9 percent and pay-per-click at 12.6 percent.

Of those surveyed, 62.2 percent also chose third-party Websites as the best Internet marketing activity for used-car online leads, followed by organic search at 40.9 percent, OEM websites at 10.4 percent and pay-per-click at 7.9 percent.

“With the advent of social media and Web 2.0, there is a lot that can be done with online marketing but clearly third-party leads still play a very important part in the marketing mix,” said Phil DuPree, president of AutoUSA. “When it comes to online marketing, it’s never been an ‘either/or’ situation. If dealers want to generate a high volume of Internet leads, they need a comprehensive strategy that drives business in the door in as many ways as possible.”

The online survey, which was conducted in October, generated 167 responses from dealership employees around the country, including store owners, general managers, business development center managers, marketing managers, Internet managers and sales managers.

The study also asked dealers what they are doing after Cash for Clunkers lowered inventory. Sixty-one percent of dealers responded that they are switching buyers to vehicles that are in stock. Forty-five percent said that they are going to auction and buying used vehicles and 41.3 percent are taking orders on inventory. Only 9 percent of survey respondents said they were acquiring vehicles from dealerships going out of business.     

More F&I

Laptop computer on a desk with a notepad and pen next to it and a whiteboard in the background
Digital•by Rick McCormick•October 15, 2026

AI: Facilitator, Not Fixer, in F&I

The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.

Read More →
Headshot mockup thumbnail.
F&I•October 1, 2026

Modern Technology Objection Handling

In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.

Read More →
man standing in front of podium
F&I•by Lauren Lawrence•October 1, 2026

Consistency at Scale: Driving F&I Performance

With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.

Read More →
Ad Loading...
Insurance contract signature page with black inkpen on top
F&I•by Hannah Mitchell•September 22, 2026

Gitty Up on GAP

The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?

Read More →
Easycare White paper cover See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Sponsored•September 8, 2026

How AI-Powered Coaching Is Transforming F&I Performance

See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability

Read More →
Assurant, Sell Value Build Trust, F&I Series, Expert Trainer Trent White
F&I•September 2, 2026

Sell Value, Build Trust

In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.

Read More →
Ad Loading...
2026 StoneEagle summary
F&I•by Hannah Mitchell•August 31, 2026

F&I Sales Give Dealers First-Half Lift

Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.

Read More →
man with white hair and glasses delivering a speech standing next to a podium
F&I•by Lauren Lawrence•August 31, 2026

Targeted Training Drives Results

Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.

Read More →
Man's hand holding pen over a paper document
F&I•by Justin B. Gasman•August 20, 2026

Double the Change, Double the Chance

When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.

Read More →
Ad Loading...
Laptop computer, tablet, calculator and notebook on a desk
F&I•by John Tabar•August 20, 2026

Just Do It

F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.

Read More →