CAR-Research XRM Updates Service Manager CRM Module
CAR-Research XRM, a single-source CRM solution branded as, “XRM, Exceeding CRM,” today announced that it has released an updated version of its Service Drive Control Manager.
HOUSTON — CAR-Research XRM, a single-source CRM solution branded as,“XRM, Exceeding CRM,” today announced that it has released an updated version of its Service Drive Control Manager.
The new module is fully integrated with the CRM and provides all necessary tools to manage a profitable service department, including real-time tracking of repair orders (RO’s); alerts for up-sell opportunities and declined services; work-in-process reporting; system alerts for missed promise times and incomplete customer information; and complete sales and service customer history. With the Service Drive Control Manager, dealers also can perform multi-point inspections and truly evaluate performance, thereby increasing customer satisfaction and profitability.
“I’m so excited by how much our dealers using Service Control Manger are adding to their bottom line,” said Robert Charbeneau, CAR-Research XRM director of fixed operations. “Service departments are inspecting more vehicles, talking to customers more frequently and keeping them better informed about vehicle service. Managers are more efficiently running their departments, technicians are finding more needed maintenance and repair work, which is then upsold, and CSI and profitability is steadily increasing; it’s a win-win for everyone.”
Service Drive Control Manager most recent updates include:
A dynamic route sheet that updates every two minutes and automatically displays key information related to repair orders in service.
Voice-to-text notes that automatically update in the CRM.
Customer Type Indicators allow dealers to check a customer’s service history with the dealership, which improves customer handling and declined-service followup.
The ability to tie into the phone system and track inbound and outbound calls with alerts that ensure all customer calls are answered in a timely manner.
A new and improved service scheduling tool with customizable service menus that show current shop load goal and available hours to sell.
For more information, visit www.CARResearchXRM.com
More F&I
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →