DealerRater Embeds Chat Into Ratings Pages
Through a new partnership, DealerRater is making Contact At Once's chat feature available to its certified dealers.
WALTHAM, Mass. — DealerRater and Contact At Once announced the immediate availability of a new chat feature, which enhances the suite of tools offered to DealerRater’s Certified Dealer partners. The collaboration enables real-time chat between automotive dealerships and online shoppers researching a dealership’s reputation on DealerRater.com.
“Our third-party generated dealer reviews and ratings have helped car shoppers to determine and validate which dealerships they would like to do business with,” said Chip Grueter, president of DealerRater. “Since DealerRater Certified Dealers are committed to providing quality customer service, we believe that the integration of Contact At Once! chat will enable our Certified Dealers to connect with in-market consumers in a way that is faster and more convenient than an e-mail or a phone call.”
The Contact At Once! dealer chat network includes third-party listing sites such as AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com, Edmunds.com, EveryCarListed.com and UsedCars.com.
Once enabled, dealers can respond to consumer chats originating from any place in the dealer chat network using a single set of tools and processes.
“Dealerships are looking for simplicity when it comes to chat,” said Lloyd Hecht, the company’s director of business development. “By embedding our automotive chat solution, dealers can now utilize a single chat solution to manage chats originating from their DealerRater listing, the dealership’s own website as well as the third-party and OEM websites that are part of the Contact At Once! dealer chat network.” To learn more, click here.
More F&I
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →