F&I Pro Issues Challenge to F&I Conference Attendees
Tony Dupaquier says there isn’t an objection he can’t handle, and the director of F&I training for American Financial & Automotive Services (AFAS) Inc. will put that claim to the test at Industry Summit 2012.

Tony Dupaquier
Las Vegas — Tony Dupaquier says there isn’t an objection he can’t handle, and the director of F&I training for American Financial & Automotive Services (AFAS) Inc. will put that claim to the test at Industry Summit 2012.
The interactive workshop, titled “Stump the Pro,” will allow attendees to challenge one of the nation’s leading F&I trainers on the most difficult and newest objections in the marketplace. The session will be held at the Paris Las Vegas on Wednesday, Sept. 12, at 10 a.m.
“We’re going to have a little fun at this year’s conference,” said Gregory Arroyo, editor of F&I and Showroom magazine. “Tony is one of the premiere F&I trainers in the business, and he’s going to provide attendees of his workshop with objection-handling techniques that will make a positive impact on product penetrations and profitability.”
Dupaquier is the head trainer for AFAS, and is responsible for content, direction and marketing for the company’s F&I University. He started in the car business in 1990, serving in various roles at the retail level before joining AFAS in 2000. He has served as a guest speaker for a number of 20 Groups, dealer associations and NADA Conventions. He also served as the master of ceremonies at last year’s F&I Conference.
For more information, visit www.industrysummit.com.
More F&I

Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →