Ford’s Revamped CPO Program Driving 29 Percent Growth
Ford Motor Co. expects to realize 29 percent CPO growth over 2011.
DEARBORN, Mich. — Ford Motor Co. is on track to realize a 29 percent growth in certified pre-owned (CPO) vehicle sales this year vs. 2011, the company reported yesterday. The rise in sales comes on the heels of a major revamp of the CPO program.
Customers who buy CPO Ford Motor Company vehicles now receive a 12-month/12,000-mile comprehensive limited warranty coverage, compared to the three-month/3,000-mile warranty coverage previously offered. And the powertrain warranty has been improved from a six-year/100,000-mile to a seven-year/100,000-mile limited warranty coverage. Customers also receive seven years of roadside assistance and free Sirius Radio for three months on equipped vehicles.
Lincoln CPO customers now receive a six-year/100,000-mile comprehensive limited warranty coverage. They also receive six years of roadside assistance and free Sirius Radio for three months on equipped vehicles.
And the multiple-point inspection process on both Ford and Lincoln CPOs now covers new technology such as MyFord Touch® and MyLincoln Touch, adaptive cruise control and Blind Spot Information System (BLIS®) with cross-traffic alert.
Marc Cross, owner of Jordan Ford in San Antonio, Texas, is one of the top 25 Ford CPO volume dealers in the country. His dealership just set an all-time CPO record in July for selling 94 vehicles in one month.
“When most people buy a used car, their biggest fear is what’s going to happen later,” Cross says. “The new enhanced warranty helps alleviate some of that apprehension.”
According to Todd Fites, national CPO sales manager, Ford Lincoln CPO programs enable customers to get a like-new car with new-car peace of mind, and many are able to enter a vehicle segment they couldn’t otherwise afford.
“Fifty-five percent of these customers are new to the Ford and Lincoln brands, and research shows that a new CPO customer is twice as likely to come back and buy a new Ford product in the future,” Fites says.
More F&I

Modern Technology Objection Handling
In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.
Read More →
Consistency at Scale: Driving F&I Performance
With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.
Read More →
Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →