FTC Releases 2012 ‘Do Not Call’ Registry
The number of registered numbers and complaints about unwanted telemarketing calls increased in this year’s registry.
WASHINGTON, D.C. — The Federal Trade Commission today released the National Do Not Call Registry Data Book for Fiscal Year 2012. In its fourth year of publication, the book contains, among other things, trends in complaint data.
The book also contains the number of active registrations and consumer complaints since the registry began in 2003. It also collects that data by month and by state.
According to the Data Book, at the end of fiscal year 2012, the Do Not Call Registry contained 217,568,135 actively registered phone numbers, up from 209,722,924 at the end of fiscal year 2011. In addition, the number of consumer complaints about unwanted telemarketing calls received increased from more than 2.27 million during last fiscal year to more than 3.84 million.
This year’s Data Book also reveals trends in complaint data. In addition to providing information on the total number of consumer complaints per month, it also contains data on the number of monthly complaints specifically related to pre-recorded telemarketing “robocalls,” and requests for a telemarketer to stop calling.
During the past year, the FTC has continued to receive large numbers of consumer complaints about robocalls. At the beginning of the fiscal year, in October 2011, the FTC received 149,363 robocall-related complaints. This increased through March 2012, when the agency received 216,338 complaints about robocalls, and has remained at about that level since, with 201,699 complaints received in September 2012.
Most telemarketing robocalls have been illegal since September 2009. The FTC remains committed to stopping the practice and said it will take action against entities violating the agency’s Telemarketing Sales Rule.
More F&I

Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →