FI showroom red and grey logo
MenuMENU
SearchSEARCH

Health Care Reform Causing Shift in HR Departments

The complexity and time required to administer benefits under heath care reform is pushing more organizations to consider outsourcing benefits administration, a new study reveals.

by Staff
May 8, 2012
3 min to read


ROSELAND, N.J. — Health care reform and compliance complexity is driving mid-size (50-999 employees) and large (1,000 or more employees) organization to rethink how they administer benefits, a new study concluded. Some organizations are even considering those functions.

Conducted by ADP Research Institute, a specialized group within ADP, the study showed that the Patient Protection and Affordable Care Act (PPACA) is pushing 45 percent of HR/benefits decision makers at mid-size companies and 54 percent at large organization to consider outsourcing some or all of their benefits administration. The complexity and time required to administer benefits under heath care reform was listed as a major driver of that shift.

Ad Loading...

Taken in December 2011, the online poll includes input from 504 HR/benefits decision makers in U.S. enterprises. These respondents include 254 participants from midsized organizations and 250 from large organizations.

Ensuring compliance was one of the top reasons survey respondents gave for considering outsourcing benefits administration (54 percent of midsized and 49 percent of large). Employers also cited the need to access subject matter knowledge and expertise (50 percent of midsized and 41 percent of large) and reduce the administrative burden on internal staff (43 percent of midsized and 50 percent of large) as other key reasons for outsourcing.

“It’s likely that outsourcing will become more common as compliance becomes increasingly complex with new health care regulations in the mix,” said Tim Clifford, President, Benefits Services at ADP. “Our study shows that many employers view outsourcing as a viable option to help them successfully cut through this complexity.”

Clifford added that it is not just in the area of health care reform that compliance is becoming more demanding. The Sarbanes-Oxley Act (SOX), Health Insurance Portability and Accountability Act (HIPAA), Consolidated Omnibus Budget Reconciliation Act (COBRA), Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA) and Age Discrimination in Employment Act (ADEA), to name only a few, have also increased administrative complexity in benefit plans for most employers. As new regulations are issued or prior ones are amended and modified, this trend is likely to continue.

Nearly 3 out of 10 midsized companies (28 percent) and 4 out of 10 large companies (42 percent) report that they are planning to outsource more services in the next 24 months.

Ad Loading...

The vast majority of HR/benefits decision makers in midsized and large companies report that their outsourcing provider or providers have met or exceeded expectations (88 percent of midsized and 92 percent of large). Additionally, HR/benefits decision makers (80 percent of midsized and 91 percent of large) report that outsourcing at least some elements of benefits administration provided real value for employers and that outsourcing achieved several of their key goals.

Most employers of all sizes continue to handle at least some elements of benefits administration internally ― although large employers are more likely to outsource a greater number of tasks than midsized employers.

Forty-one percent of HR/benefits decision makers in midsized companies (compared to 21 percent in large companies) report that they are most likely to administer benefits in-house because they believe it is easier to do so. HR/benefits decision makers in large companies have a different priority, with almost half (48 percent of large compared to 29 percent of midsized) reporting that they are most likely to administer benefits in-house because they want to maintain control over the process.

Here are additional findings from the study:

• COBRA administration, Flexible Spending Account (FSA) administration and 401(k) administration are among the most highly outsourced functions.

Ad Loading...

• Almost two-thirds of companies say that allowing internal staff to focus on more core business or strategic issues is a key advantage of outsourcing benefits administration functions (65% of midsized and large).

• Cost of services is the most important criterion when identifying an outsourced provider (71 percent of large and 72 percent of midsized).

For more on the survey, click here.

More F&I

"Effective training ensures the customer’s needs remain at the heart of everything we do. When that is the focus, both sales and profits naturally improve." by Rick McCormick with F&I and Showroom logo and picture of Rick McCormick
F&IMay 1, 2026

F&I Training Fundamentals

How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.

Read More →
Photo of car tire and the tread mark it left in snow
F&Iby Hannah MitchellApril 29, 2026

Not Just Any Tire Will Do

More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.

Read More →
Photo of robot holding a laptop
F&Iby Hannah MitchellApril 27, 2026

How AI Will Drive the Next Wave of Innovation in Finance & Insurance

It’s time to take the next digital step to free F&I managers to handle the most challenging aspects of customer meetings.

Read More →
Ad Loading...
Photo of notepad and pen next to computer keyboard on desktop
F&IApril 13, 2026

Control in Sales Is an Illusion

Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.

Read More →
Photo of external keyboard on office deak next to window
F&IApril 7, 2026

The Limited Warranty Game

Bringing it in-house benefits the dealership and its customers.

Read More →
Woman in casual clothing sitting at a desk
F&Iby Rick McCormickMarch 31, 2026

Curb The Confusion

Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.

Read More →
Ad Loading...
Photo of man's hand on laptop computer keyboard with blank screen
F&IMarch 16, 2026

There Is Always one More Product

Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.

Read More →
REGISTER FOR EFI 2026
F&Iby Kate SpataforaMarch 16, 2026

EFI Conference Extends Early Bird Discount as Room Block Nears Capacity

Ethical F&I Manager's Conference will take place at The Cosmopolitan Las Vegas on April 13–15, 2026.

Read More →
F&Iby StaffMarch 6, 2026

Explore the 12 Rules for an F&I Life at EFI

EFI 2026 will take place April 13–15 at The Cosmopolitan Las Vegas.

Read More →
Ad Loading...
F&IMarch 4, 2026

Creating Your Own Economy

In this video, Reese Dailey explains how effective follow-up drives better results across the dealership, including increased sales, higher F&I penetration, and stronger customer retention.

Read More →