Jeff Cowan’s PRO TALK, NCM Associates Offer Service Drive Presentation
Jeff Cowan’s PRO TALK and NCM Associates have teamed up to offer a complimentary web-based presentation to assist dealers facing vehicle inventory challenges.
OVERLAND PARK, Kan., ― NCM Associates and Jeff Cowan’s PRO TALK are making a complimentary presentation available to NCM’s automobile dealer clients. The Web-based presentation, “Discover the 5 Sales Techniques Service Advisors Can Use to Increase Revenue NOW,” is being delivered in conjunction with NCM’s Expert Insights program to assist dealers facing vehicle inventory challenges.
“[The presentation] is designed to equip the service team to sell more and more effectively on the service drive, and will have a meaningful impact on our clients’ profitability as they deal with this challenging environment,” said Paul Faletti, president and CEO of NCM Associates. “We are pleased to be strategically aligned with Jeff Cowan’s PRO TALK workshops, and I appreciate his additional support of our clients by making this complimentary presentation available to them.”
The program’s techniques are taken from Cowan’s PRO TALK Service Advisor Training workshops but are being made available in a condensed online presentation exclusively for NCM. According to Cowan, the service advisor training techniques are straightforward and easy to implement and will create a sales culture throughout the service department.
More F&I

Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →