JM&A Group Earns Top Service Contract Provider Award
JM&A Group was named the recipient of the Gold Award in the Service Contract Provider category of the Auto Dealer Monthly 2011 Dealers’ Choice Awards.
DEERFIELD BEACH, Fla. — JM&A Group was named the recipient of the Gold Award in the Service Contract Provider category of the Auto Dealer Monthly 2011 Dealers’ Choice Awards.
“The Dealers’ Choice Awards offer dealers and their employees the opportunity to make their collective voice heard and bring some well-deserved recognition not only to the great products and services that are vital to the day-to-day operations of the dealership, but also to the people behind those products and services,” said Harlene Doane, editor of Auto Dealer Monthly. “Auto Dealer Monthly is honored to be able to recognize some of the best in the industry. JM&A Group has every reason to be extremely proud of their products, services and staff.”
This is the third time JM&A Group has won in this category. The company took home the Platinum Award in 2008 and the Gold Award in 2007.
“JM&A Group is thrilled to receive such a prestigious honor. The fact that the award is presented based on dealer votes makes it even more coveted and special to us,” said Forrest Heathcott, president of JM&A Group. “It is our highest priority to partner with dealers and provide them the latest and most innovative products, training and support to drive their bottom-line results. This award will energize our associates to find even better ways to provide service to this important segment of the auto industry.”
The Dealers’ Choice Awards are voted on by dealers and dealership personnel and are designed to recognize the vendors, suppliers and other industry professionals that support dealership operations.
This year a total of 54 awards were presented to 45 companies in 21 distinctive categories of products and services. Dealers and dealership personnel rated providers in each category in four areas: 1) the product or service provided, 2) customer support and service, 3) the overall value for dollars spent, and 4) whether the dealer would recommend the provider.
More F&I

Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →